Onsite Director of IT (CFL2024-7524) - RealManage

Overview

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Property Summary: 

The Celebration Community was formed with the concept of building a better place and a better way to live. There’s a reason Celebration is not a town, but a community in every positive sense of the word.

In order to draft a blueprint for fulfilling such a vision and oversee its creation, the Walt Disney Company founded The Celebration Company. Utilizing the combined experience of a specialized group of world-renowned city and social planners, as well as the best architects of our time, The Celebration Company conceived five principles that would guide every aspect of the community’s creation. Those five guiding principles known as the Celebration Cornerstones, consist of: Sense of Community, Sense of Place, Focus on Technology, Focus on Education & Focus on Health. 

This is a beautiful masterplan community situated in northwest Osceola County, Florida. 

• The homes and condominiums are a cross-pollination of Classical, Colonial, French, Coastal, Mediterranean, and Victorian exteriors with modern floor plans. Most homes have a welcoming front porch and access to rear garages via a service alley.
• Residential offerings include single family terrace, bungalow, garden, cottage, village, manor and estate homes along with townhomes and condominiums.
• Residents enjoy large recreational areas with multiple amenities, a Community Center, over 40 neighborhood parks and more than 26 miles of walking trails.
• Commercial areas include Downtown Celebration, Shoppes at Celebration Place and Water Tower Shoppes with multiple restaurants and shops. Within the Community’s boundaries residents benefit from schools (Celebration K-8, Celebration High School, Foreign Language Immersion School), Osceola County Fire Station, office complexes, a boutique hotel, gas stations, churches and AdventHealth Hospital and Fitness Centre.
• Celebration has approximately 10,000 residents and 4,300 homes and condos.

Responsibilities

This is NOT a remote position.

As a Director of IT, you will work closely with the rest of our team and end users to ensure that our company is using the most up-to-date technology to run our business. We are seeking a Director of IT who will be responsible for ensuring that the hardware and software used by our company and association is operating as needed. 

Responsibilities: 

Below are some of the responsibilities an IT manager is expected to perform:  

• Plan and oversee the installation and maintenance of computer systems and hardware – including installing new software, drivers, firmware, etc
• Monitor and manage the success of IT initiatives and projects 
• Primary point of contact for all IT needs
• Server and network administration – responsible for overseeing all infrastructure
• Microsoft 365 and Windows AD administration
• Establish a security policy to protect company information and resources
• Responsible for user setup and support of all Celebration staff
• 1st and 2nd level troubleshooting, with ability to support higher levels as well
• Various other duties, as needed or required

Qualifications

• 3+ years of desktop support experience
• Intermediate to advanced knowledge of networking (wired and wireless) – including routers, switches, and access points – VPN tunnels, IP schemas
• Microsoft Office 365 apps (documents, spreadsheets primarily)
• Active Directory, Domains, DNS
• Advanced troubleshooting skills
• Great attention to details
• Eagerness to learn new tasks / skills
• Good written AND verbal communication skills
• Pleasant personality and ability to clearly communicate with people of all knowledge levels
• Must be able to succeed in a dynamic team environment and be open to overtime when necessary

This position requires the successful completion of a background investigation and/or drug screen.

Pay and Benefits

• $100,000 per year

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays