Onsite Helpdesk Support at TEKsystems

Description:

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The System Support Specialist goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills and solid troubleshooting skills typical of an end-user client-server environment on a global network. Some specific responsibilities include:

• Ensure that all problems and requests are logged and tracked in the Case Management system correctly and accurately.

• Resolves incidents, escalates where necessary and follows up on open cases.

• Troubleshoot technical issues using personal skills, knowledge base, vendor literature and communication with team members. Top priority is solid customer service skill set, followed by experience with basic end-user client troubleshooting. Microsoft Windows Enterprise client environment.

Monday through Friday with after 5 weeks they are expected to be on an On-Call rotation for weekend shift.

Skills:

helpdesk, Phone support, Help desk, Ticketing system, ServiceNow, Customer Service Oriented, Help desk support, Troubleshooting

Top Skills Details:

helpdesk, Phone support, Help desk, Ticketing system, ServiceNow

Additional Skills & Qualifications:

Ability to work on a team, strong customer service skills and great personality.

Experience Level:

Intermediate Level

Benefits

https://www.teksystems.com/en/careers/benefits

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.