Onsite IT Support Engineer - Solarus Technologies Inc

IT Support Engineer (on-site) 

Embark on an exhilarating career journey with Solarus Technologies! We are on the lookout for an IT Support Engineer to provide white glove service for a client located in Pompano Beach, FL.  

About Us: 

Solarus Technologies, Inc. is a growing managed service provider (MSP) headquartered in New York City. Solarus strives to remove the guesswork and frustration out of implementation, management, optimization, and pricing technology for clients across the country. Join a team that strives to stay up to date on new technologies and solutions through professional development.  

About the Position:  

Picture yourself as the liaison working on-site assisting users, implementing infrastructure changes, and ensuring the day-to-day technology runs smoothly.  

You’ll ensure our customers experience service and support that goes above and beyond at every turn. Elevate your career and join us in creating an electrifying atmosphere of innovation and customer satisfaction! 

What does a "Typical Day" in this position look like? A typical day would be troubleshooting and resolving issues with technology for users, such as printers working properly, presentations going off without a hitch, and workstations functioning efficiently. Additionally, working with the client’s management team assisting them to onboard/offboard employees, audit software usage, and maintain systems.   

• Provide remote and on-site technical support to end users. 

• Troubleshoot and resolve end user, network, and software issues.  

• Create and maintain documentation for system configuration, mapping, processing, and service records for the client. 

• Perform regular preventative maintenance checks. 

• Provide training to end users for modified and new systems. 

• Setup of new user profiles and software installation 

• Complete and implement technical support projects and tasks, as assigned. 

• Concurrently work on multiple internal and external implementation engagements. 

• Identify and resolve issues that would have a negative impact on job productivity. 

• Participate in project planning and solution delivery. 

• Communicate ideas in both technical and user-friendly language. 

Knowledge, Skills, and/or Abilities Required: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care. 

• Excellent problem-solving and customer service skills. 

• Ability to multitask and effectively prioritize client issues. 

• Ability to work in a team and communicate effectively. 

• Technical experience supporting and troubleshooting desktops, servers, and applications. 

• Technical experience supporting network and infrastructure equipment. 

• Technical experience supporting Windows Server domain. 

• Self-motivated with the ability to work in a fast-moving environment.  

• Experience with software ticketing systems a plus, such as Zen Desk or ConnectWise. 

Educational/Vocational/Previous Experience Recommendations: 

• High School Degree. BA/BS, preferably in computer science or information technology a plus.   

• Technical certifications, such as AZ-900, a plus.  

Benefits: 

• Competitive salary based on experience and qualifications. 

• Health, vision, and dental benefits included. 

• Full on the job training and support. 

• Professional development track to grow technical skills. 

• Fun working environment and culture. 

Schedule: 

• 7:30AM to 4:30PM 

• Monday to Friday