Onsite Service Technician - Metasys Technologies
Rochester, NY
About the Job
Primary Responsibilities:
Offer outstanding service to our clients. Manage call resolve issues in accordance with customers
SLA agreement in order to manage customer relations and optimize customer satisfaction.
Use electro-mechanical skills to repair devices. Client provides training by certified instructors, as
well as online and in-house training. A good foundation of electrical and mechanical knowledge
will help you learn our industry quickly.
Take responsibility for customer satisfaction by serving as the primary customer contact and
providing all maintenance, production, and supply inventories of assigned equipment
Provide appropriate communication, support, and interface to on-site client base as to equipment
status and availability and engaging the support of other Client personnel as required.
Deliver customer training on assigned products to improve end user knowledge of equipment
functionality
Skills and Qualifications:
Electro-mechanical experience including using a multi-meter to troubleshoot electrical
circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot
systems. This could include past roles with electro-mechanical experience, HVAC/Cable
Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
Superior time management skills and RELIABILITY. Our customers are counting on you.
If you're a "10 minutes early is on time, and on time is late" person, we want to talk about
your career goals! We value dependable employees who are eager to meet deadlines.
Valid driver's license, appropriate insurance coverage, and a clean driving history. A
Motor Vehicle Record (MVR) is included in our technician background check.
This is an extremely active position that requires the ability to lift 50 pounds, walking,
standing, squatting, bending, and driving for over 50% of the workday. Safety is our top
priority especially around electrical components.
Here s what success looks like in the first 60 days:
You have successfully navigated through our new hire training and completed the technical
training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your
territory
- Able to actively and correctly complete service calls independently.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Offer outstanding service to our clients. Manage call resolve issues in accordance with customers
SLA agreement in order to manage customer relations and optimize customer satisfaction.
Use electro-mechanical skills to repair devices. Client provides training by certified instructors, as
well as online and in-house training. A good foundation of electrical and mechanical knowledge
will help you learn our industry quickly.
Take responsibility for customer satisfaction by serving as the primary customer contact and
providing all maintenance, production, and supply inventories of assigned equipment
Provide appropriate communication, support, and interface to on-site client base as to equipment
status and availability and engaging the support of other Client personnel as required.
Deliver customer training on assigned products to improve end user knowledge of equipment
functionality
Skills and Qualifications:
Electro-mechanical experience including using a multi-meter to troubleshoot electrical
circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot
systems. This could include past roles with electro-mechanical experience, HVAC/Cable
Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
Superior time management skills and RELIABILITY. Our customers are counting on you.
If you're a "10 minutes early is on time, and on time is late" person, we want to talk about
your career goals! We value dependable employees who are eager to meet deadlines.
Valid driver's license, appropriate insurance coverage, and a clean driving history. A
Motor Vehicle Record (MVR) is included in our technician background check.
This is an extremely active position that requires the ability to lift 50 pounds, walking,
standing, squatting, bending, and driving for over 50% of the workday. Safety is our top
priority especially around electrical components.
Here s what success looks like in the first 60 days:
You have successfully navigated through our new hire training and completed the technical
training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your
territory
- Able to actively and correctly complete service calls independently.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Source : Metasys Technologies
