Onsite Traffic Monitoring Operator/Call Center – this is a 24 hour/7 days a week/365 days a year operations center - AECOM

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AECOM is seeking Traffic Monitoring Operator(s) located in Virginia Beach, VA. The shift hours available for the position(s) are 1st shift (5:15 am to 1:45 pm), 2nd shift (1:15pm –9:45 pm) and/or 3rd shift (9:15 pm – 5:45 am). Shift will be assigned after training is completed. The pay rate is $20.00/hour.

The operator position uses several software platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios; and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.

ABOUT THE OPPORTUNITY

The TOC in Virginia Beach, VA houses a 24/7/365 program that delivers incident management, dispatching, and traveler information services on Virginia’s roadways. AECOM operations staff serve at the TOC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with first responders, VDOT staff, Virginia State Police (VSP) and mobility stakeholders of VDOT.

The routine responsibilities of this position include but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras, dynamic message signs (DMS), and Highway Advisory Radios (HAR) located on the interstate infrastructure.
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Dispatch Safety Service patrollers, who provide roadside services on freeways in the Hampton Roads area related to traffic crashes and roadway hazard events using two-way radio systems.

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the program’s high level of customer service expectations and training.
• Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols.
• Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents.
• Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent.
• Be a minimum of 18 years of age.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint -based criminal History Records Check (CHRC).
• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and web-based applications.

PREFERRED QUALIFICATIONS:

• Ability to work a flexible schedule associated with the needs of the operations.
• Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
• Previous experience working in a position which includes heavy telephone, radio, and computer usage.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Ability to interpret or understand geographic information portrayed on a map and map-based applications.
• TOMC operator certifications for levels 1 and 2 preferred.
• Knowledge of interstates and state routes throughout Virginia with geographic familiarity of the freeway system and arterial roads.
• Efficient and accurate data entry skills.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
• Knowledge of incident management response techniques and municipality and area traffic management organizations.
• Associate’s degree in Civil Engineering, transportation related field or a combination of education and practical experience in a similar field.

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• This is NOT a remote position, but located on the client site locations.
• Opportunities for overtime hours and pay are also available. 

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.