Operational Change Lead - Maximus

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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Operational Change Lead is a senior role reporting to the Central Operations Director and is responsible for leading the implementation and roll out of initiatives and future changes across both Lots 1 and 2. Their role is to lead the approach through effective collaboration with stakeholders including the Authority, Senior Leadership, Capita and Supply Chain Partners, to ensure a clear vision and engagement is achieved. They will be accountable for leading and co-ordinating activities to transition the change to business as usual.

Non London - £55,000 to £60,000

1. Responsible for leading and the roll out initiatives into the business and Supply Chain Partners to ensure the FAS delivery model meets the 5-year plan across Prime and Sub-Prime Lots

2. Accountable for design, development and implementation of change management activities, to ensure change can be delivered successfully

3. Responsible for the effective communication of change management plan and activities; ensure transparency and remove unknowns, securing engagement and project buy-in

4. Ensure a co-ordinated approach to change by acting as a conduit between Change Control and Senior Operational colleagues/ Capita / Supply Chain Partners. Perform detailed stakeholder analysis and mapping for each change to identify specific audiences; to ensure targeted messaging and activities are successfully delivered through correct channels, before transitioning to BAU

5. Responsible for managing PMO tracking and reporting on change and implementation progress, identifying and maintaining the business' focus on priorities. Lead PMO resource to identify, analyse and prepare risk mitigation, ensuring all risks are appropriately captured and tracked on the risk register.

6. Act as an advisor on best practice and ambassador for change across Maximus Assessments division and Support the Change Control Process by providing impact assessments for change, on behalf of operational delivery

7. Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.

Qualifications & Experience

Essential

• Demonstratable experience delivering significant changes successfully
• Track record of leading and influencing people through periods of change and instability
• Acute business acumen and understanding of organisational issues and challenges

• Familiarity with project management tools and approaches
• Understanding and experience of working on with WCA, PIP or Specialist Benefit process
• Knowledge of the FAS delivery model

Essential

• A commitment to the principles and practices of diversity, equity, and inclusion
• Strong facilitation, influence, and collaboration skills
• Able to interact with a wide range of senior stakeholders, both internally and externally
• Excellent active listening skills
• Strong written, verbal and numeracy skills
• Strong planning and organisation
• High attention to detail
• Able to work effectively in a fast-changing, complex, multi-stakeholder environment - comfortable dealing with ambiguity

• Contributes new ideas, has strong strategic and problem-solving skills
• Confident in the use of Microsoft packages
• Performance driven, results orientated and the ability to work to deadlines

• Occasional travel across Lots 1 & 2

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

£

55,000.00

£

60,000.00