Operational Data Analyst - Ztek Consulting INC

Qualifications:
8+ years of IT project-based team experience.
5+ years of experience working with enterprise-level projects. Cable industry experience preferred.
Experience in data mastering tasks such as source identification, data collection, data transformation, normalization, rule administration, error detection and correction, data consolidation, data storage, data distribution, data classification, taxonomy services, data enrichment, hierarchy management, business semantics management and data governance.
Experience with Jira and Remedy (or comparable) required. JQL experience is preferred.
Experience with Confluence, creating pages & content preferred.
Experience with Smartsheet, Lucidchart and Excel.
Demonstrated experience in creating informative and consumable metrics communication content.
Demonstrated process documentation skills such as flow charts, swim lane diagrams, sequence diagrams and data flow diagrams.
Attention to detail.
Obsession with achieving and maintaining clean and accurate data.
Continuously seeks opportunities to improve features, performance, and usability of the metrics generation/distribution system and processes used by the team.
Strong logical and analytic skills.
Ability to work effectively in a matrixed environment and deal effectively with ambiguity.
Exceptional people skills. Comfortable driving, coaching and working with a diverse group of people and serve as arbitrator when conflicts arise.
Excellent written and verbal communication skills.

Responsibilities:
Assist the team in the collection, processing and distribution of the data, information and knowledge necessary to coordinate service deployment into the company's private and public cloud infrastructure.
Use analytical skills to turn data into information and information into knowledge is fundamental to this position.
Support the team in the design and implementation of process improvements and introduction/operation of automated metrics generation.
The automation environment is a combination of a proprietary collection of applications, Jira, Smartsheet (being deprecated), Remedy and Excel documented in Lucidchart, PowerPoint and/or Word.
Easily accessible and understandable products such as status dashboards, data integrations, workflows, delivery metrics,
customer satisfaction reporting and efficacy reports for both near-real-time and trending-over-time intervals are the end goal.
Operate automated report dissemination and notifications.
Troubleshoot and escalate issues related to process and technology.
Establishment of an effective feedback plan for the tools and processes used by the team.
Visualize and document the execution of complex business processes.
Perform data collection, analysis, and validation.
Respond to data inquiries from various groups within an organization.
Documents reporting requirements and processes and validates data components as required.
Data analysis, Smartsheet, Lucidchart, JIRA, data transformation, normalization, Data visualization,

ABOUT Ztek:

Website:www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer:

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.