Operational Lead - Duluth - Innovative Blood Resources

Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood—from our community, for our community. 

Summary: 

This position ensures that daily functions at a collections operation are completed correctly each day.  This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards.  This also includes ensuring blood donors are processed efficiently with the highest level of customer service.  The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism.  The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation.

Schedule: Flexible schedule with rotating weekends.

Job Responsibilities:

Provides daily supervision of a collections site

Ensures all donor collections processes are performed per SOP

Manages donor flow and trouble shoot donor scheduling issues

Addresses customer service issues and initiate service recovery

Maintains proper stock levels of supplies at collections site

Communicates pertinent information to collections staff at site daily

Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management

Performs collections procedures to maintain efficiency at operation

Performs whole blood, special, and automation collections in accordance with applicable policies and procedures

Follows safety procedures

Provides excellent customer service to donors, patients, and sponsors

Provides coaching to collections staff at site

Addresses any policy/SOP deviations observed with collections staff 

Assists with venipuncture adjustments

Attends meetings and training sessions as scheduled

Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Time, and Retirement Plan

Education: 

High School Diploma or equivalent and specialized training beyond High School (phlebotomy, medical assistant, EMT) or other post-secondary program

Prefer medical or health care academic program or coursework

Experience: 

Two and one half (2.5) years of total experience in health care or customer service

Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment

Other:

Phlebotomy, Medical Assistant Certificate or EMT preferred

Valid Driver’s license

Excellent communication skills, both verbal and written

6 month experience in a lead or supervisor role preferred

Teamwork and working with others

High level of problem solving/ critical thinking skills

Intermediate computer skills