Operational Manager, Team Lead - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

This position is responsible to provide strategic and operational CMMS guidance to account, and direct report(s). This includes supporting the alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of any required changes.

This position is responsible for time sensitive response to all account/clients.  General duties include communication and ensuring change management, supporting account/client, product specific needs, and supporting direct reports.

Your day to day:

• Manage account escalations and work directly with Account and Platform Leadership.
• Supervises daily activities and sets priorities for the team to ensure task completion.
• Manage team needs and professional development.
• Will also act as a Corrigo Systems Administrator and  is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.
• Support regional and global adoption of programs and implementation of new technology/ best practices in support of JLL workstreams and products.
• Configure and implement solutions for Account specific needs.
• Develop and submit Statement of Requirements as needed, through Corrigo Governance.
• Support of account and client meetings (weekly, monthly, quarterly). 
• Assist with user access management and ensuring account maintains proper controls.
• Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting.  Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training.
• Serve as a point of contact to the account team for specific CMMS systems related questions, support issues, and requirements. 
• Provide new user training, advanced user training and new feature training to the account and client staff as required.
• Responsible for system and user process documentation; developing and maintaining client or account specific documentation as required.
• Address requests and escalations within account SLA and coordinate with JBS teams as appropriate. Regularly review system workflow to satisfy new and existing business needs within the capabilities of existing systems; configure, document, and deploy solutions.
• Perform annual optimization review and lead optimization programs.
• Responsibility for ensuring data quality standards and remediation.

Sound like you? To apply you need: 

• Undergraduate degree preferred, or equivalent experience
• Minimum 5 years’ experience managing CMMS/ work order applications, Performance Management, Data and Analytics
• Minimum 5 years’ experience of both management and program experience
• Demonstrated process orientation and data driven skill sets
• Expert technology and systems, highly proficient in MS Office (Project, Power Point, Excel)
• Possess strong written, verbal and people skills and can impact the quality, efficiency and effectiveness of team. 
• Projects a professional demeanor with colleagues, clients, and their customers
• Strong organizational skills and collaborative style needed.
• Felony background check and drug test required.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Charlotte, NC, Chicago, IL, Nashville, TN, Phoenix, AZ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.