Operational Risk Manager - Mission Lane

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?

Mission Lane brings a customer-first mindset to all we do including our approach to risk management. In this role, you will help us mitigate risk, maximize customer engagement with our products, and ultimately strengthen customers financial health. The operational risk manager will establish and support standards and governance mechanisms to enable risk-conscious decision making across the company. The operational risk manager will partner with peer compliance, vendor management, customer journey, product, and operations managers to understand the intended experience, identify gaps in execution, and address those gaps. The operational risk manager will own the core issue management process, coordinate issue response, and report to internal and external parties regarding risks and their status to influence corrective actions. 

The Operational Risk Manager will:

• Understand and measure the intended experience:

o Become well-versed in intent and customer experience to effectively advise stakeholders

o Coordinate and execute risk assessments, collaborating with a diverse set of stakeholders on scoring and corrective action plans

o Document and monitor suite of controls to influence new controls and corrective actions

o Implement and enhance suite of risk and process artifacts

• Monitor and address gaps between execution and intent:

o Partner with teams to enhance controls, alerting, and response

o Own and enhance process for issue management (flow of work, system fields, reporting)

o Coordinate tactical issue containment and remediation

o Ensure company-wide adherence to issue response timeframes

o Escalate and document high severity issues for internal and external coordination

• Improve experience and processes:

o Create process to track, manage, and influence action on outstanding action items from risk assessments and issue process

o Influence risk-based prioritization in local and cross-functional team roadmaps

o Influence a culture of risk-conscious decision making across the company

o Where warranted, lead projects to mitigate key gaps

You’ll thrive in this role if:

• 5+ years experience in first or second-line risk, control, or compliance role in regulated industry

• 5+ years experience developing and improving risk frameworks and strategies

• Experience driving risk-based outcomes with tools like: risk registers, risk assessments, risk control matrices, business continuity plans, and incident response plans

• Experience influencing across role types (e.g. operations, tech) and leadership levels

• Experience solving complex, analytical problems using tools like Google Sheets, SQL, or Tableau

Youll get bonus points for:

• 7+ years experience in first or second-line risk, control, or compliance role in regulated industry

• 7+ years experience developing and improving risk frameworks and strategies

• Experience scaling risk frameworks for small-medium sized companies

• Risk management certification: Operational Risk Management Certification (ORM), Certified Enterprise Risk Professional (CERP), and/or Professional Risk Manager (PRM) 

• Technical aptitude (you won’t code, but familiarity with concepts helps with control artifacts)