Operational Support Specialist - Quan

We are excited to announce that we are hiring an Operational Support Specialist! This crucial role is key to maintaining our office efficiency. The ideal candidate will handle communication, organize files, assist in field scheduling, and provide essential support to various departments. Their work ensures smooth operations and effective support for the entire team.

Text OPS to 704-850-9952 to apply.

Essential Job Functions

• Serve as the primary point of contact for front desk calls for internal and external communication.
• Ability to address operational issues and concerns in a timely fashion.
• Work with various municipalities to coordinate inspections.
• Possess critical thinking skills and learn new processes.
• Answer phone calls, greet visitors, and provide information.
• Receives mail, documents, packages, and courier delivers and distributes items.
• Schedule and manage appointments, services, locates and other field related services.
• Assist in monitoring various builder portals for appropriate documentation.
• Maintain office files, records, and activity logs.
• Perform routine data entry tasks accurately.
• Collect and processes client VPOs/EPOs as needed.
• Address client inquiries and concerns professionally.
• Handle office equipment, supplies, and document pickups.
• Assist other teams when needed.
• Other duties as assigned.

Education Experience And Training

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Fluent in Spanish, preferred, not required.
• Strong computer skills (MS Office Suite).
• Plumbing knowledge preferred, but not required.
• Construction experience preferred, but not required.
• Sage Field Operations (SFO) experience preferred but not required.
• Previous administrative experience preferred but not required.

Standards Of Performance

• High-level attention to detail to ensure accuracy of data.
• Act independently and originate new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Work under stress with commitment to deadlines.
• Sustain interpersonal relationships, which encourage openness, candor, and trust, both internally and externally.
• Complete tasks in an accurate and timely manner.
• Maintain Company information in a confidential manner.
• Attends work regularly and on time with a minimum of tardiness and absences and adheres to Company policies and procedures regarding absences and tardiness. Provides adequate notice to higher management about vacation time and time-off requests.
• Willingness to embrace change in a growing company.
• Ability to work accurately and independently.
• Excellent written and verbal communication skills.
• Ability to learn new methods & systems required to adapt to changes in the work environment.
• Accurate, organized and detail oriented with exceptional follow-up skills.
• Frequently communicates with customers, managers, field employees on status of projects. Must be able to exchange accurate information in these situations.
• Excellent communication, customer service organizational, and problem-solving skills.

Mental And Physical Requirements

• The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.
• Must be able to sit, talk, hear, and stand frequently throughout the day.
• Occasional lifting of office supplies or materials.

Working Environment And Conditions

• This position requires working in an office environment.
• Regular business hours (7:00 a.m.- 4:00 p.m.)

Benefits

• 401(k)
• 401(k) matching (100% up to 1st 4% deferred)
• Dental insurance
• Employee Assistance Program (EAP)
• Health insurance
• Health savings account
• Life insurance (Group & Voluntary)
• Paid time off
• Vision insurance
• Maternity/Paternity Leave

Stancil Painting & Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.