Operational Training Specialist - Conifer Revenue Cycle Solutions

JOB SUMMARY

The Operational Training Specialist supports the formation and execution of strategic training initiatives, which enable team members and leaders to achieve the company’s strategic vision. This individual is dedicated to building strong relationships that allow for providing guidance, counsel, and training to team members and leaders on workplace matters. As a mentor, the OTS will partner with leaders regarding team member retention improvement, performance management issues and learning and development plans. The OTS is also responsible for conducting training needs assessments and providing training solutions to include, implementation, administration, and/or design and delivery of high-quality programs that engage, align, inform, and inspire leaders in support of business strategy, goals, and initiatives. The OTS development initiatives are wide-ranging and include both long-term, sustained programming, and tailored, targeted learning experiences. The OTS evaluates the quality of delivered training using evaluation forms, assessments and other feedback measures developed to analyze training effectiveness; consults with management as needed to strategize ways to improve the effectiveness of market based and national training initiatives; makes recommendations to meet team member learning needs and competency requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Function as both a liaison and an advisor and provides operational and technical training. Plans and facilitates the delivery of training for new-hire probationary and tenured employees for their assigned areas.
• Develop strong working relationships with internal customers; acts as culture and retention improvement point of contact
• Support the development and execution of regulatory, procedural, and legal authority changes; plans, develops, updates, and delivers training that is consistent with the changes. Ensures training for employees in their assigned area is current.
• Participates in the design and delivery of training programs, helps develop and prepare job aids, training manuals and other training material. Support the development and execution of learning experiences including instructor-led training, mentoring program, online programs and more.
• Create and manage classroom training curriculum in the learning management system; track schedules, enrollment, and attendance, and administer post-learning survey for instructor led virtual and in-person training.
• Conducts and participates in classroom instruction and on-the-job training. Coordinate all activities related to instructor-led training activities including personal travel coordination, and team member logistics such as room location, equipment, computer access, parking, and catering.
• Collect, consolidate, and interpret internal and external data to understand the organization’s development needs; report data with appropriate frequency
• Reviews completed work for thoroughness, accuracy, timeliness, and conformance with established standards during all learning activities and on-site assessments. Maintain appropriate documentation

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of Operational and HR processes (e.g., regulatory, financial performance, performance management, learning development planning and execution, team member engagement, retention, terminology, policy, and procedures)
• Ability to communicate effectively with team members in a variety of media.
• Ability to work comfortably with all levels and all areas of the organization.
• Strong organizational and project management skills
• Mature classroom management skills; able to effectively control classroom/virtual classroom and create a learning environment
• Ability to work with minimal supervision, self-starter and demonstrates initiative.
• Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change
• High engagement; supportive of leadership and role model for Conifer values and guiding behaviors
• Independent, logical thinker with advanced troubleshooting and analytical skills
• Knowledge of Business Operations and Learning Management Systems is preferred.
• Proficiency in Word, Excel, and Power Point
• Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• Minimum education: college degree preferred but will consider work experience in lieu of degree.
• Previous 3-5 years’ experience in Access Operations or Learning and Development

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, speak clearly, use computer and answer telephone.
• Ability to travel.
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

OTHER

• Approximately 30% travel may be required.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.