Operations Admin I - United Wholesale Mortgage

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The Operations Administrator I will monitor the performance and integrity of production applications and infrastructure. This role will assist in production issues with the appropriate teams or leaders, and assist in troubleshooting and determining root cause.

 

Attention to detail is important as identifying trends in our monitoring tools and reporting allows the team to remain proactive. This position requires an uptime focused, technical team member. This team member must have a good understanding of the relationships between infrastructure and application, and the ability to analyze technical issues in all layers of our environment.

WHAT YOU WILL BE DOING:

• Monitor all aspects of production application and infrastructure on a real time basis
• Assist in any production outages with the appropriate subject matter experts with extreme sense of urgency
• Provide proactive monitoring data to all other cross functional teams and assisting in the interpretation of the data to resolve issues in the environment
• Manage and complete ticketing requests sent to the team
• Provide regular status reports on tasks accomplished, current issues and progress toward goals. Maintain up-to-date documentation of alerting templates, operation and procedure manuals
• Participate in rotating on-call coverage or emergency response as needed

WHAT WE NEED FROM YOU:

Must Have Qualifications:

• Computer-related degree or equivalent work experience
• Basic hardware/software knowledge of, but not limited to :
  • Windows Server 2008+
  • VMware
• Basic understanding of enterprise infrastructure systems
• SolarWinds IT Monitoring / Infrastructure monitoring
• Working Knowledge of Active Directory
• Strong Customer Service and Communication Skills
• Strong ability to multi-task and to take ownership/work with other teams during outages
• Ability to provide on-call support on a rotating basis, reaching out to other teams as necessary
• Ability to work 100% on-site in Pontiac, Michigan

Nice to Have Qualifications: 

• AppDynamics APM or other relevant APM solution
• Windows Server 2012 R2 / Microsoft SQL Server
• Internet Information Services (IIS)
• Office 365
• Linux OS

THE PLACE & THE PERKS:

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER:All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.