Operations Administrator/Analyst - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Compensation Range:   Approximately $73,000, 7.5% Bonus Eligible

The provided range is an estimate and not guaranteed. An employment offer is based on the applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.

Location: Remote based in the United States, the client prefers the Central/Eastern Region.  

What this job involves is a centralized resource for the Account Team to utilize to meet business objectives and engage with team members across all service lines. This position requires interaction with the Account Leadership team and Client. The ideal candidate must be able to handle multiple demands and priorities and be able to process and develop information to meet their needs.

• Account Systems Administrator
• Create, manage, and distribute communications and presentations that maintain brand standards.
• Facilitate and support reoccurring (quarterly, monthly, and weekly) account meetings, accountable for thoughtful planning to ensure success and positive impact of meetings.
• Ownership of managing on and offboarding processes and ensuring procedures are being followed
• Including Account Badging – FM/PDS/Vendor (both FM and PDS)
• Promote team engagement to foster account of choice preference amongst teams. 
• In collaboration with the Operations Manager and Performance Manager, responsible for maintaining account-wide playbooks and procedural documents, updates by account leadership.
• Assist with documentation of processes and ensure processes are followed across the account.
• Train team on using shared storage environments, to include file naming conventions, alerts, and version changes.
• Manage Recognition Program
• Assist with Letters of Engagement and Lien Wavers for FM projects.
• Manage Smartsheet administration supporting account Performance Manager
• Maintain the account Functional Matrix
• Maintain account Org Charts/Rosters

Interested?  An ideal candidate would need to have the following qualifications.

Desired experience and technical skills  

Required

• Support account portal, Teams pages, and SharePoint advise on optimization/improvements to create efficiencies and ensure the best navigation to information and resources between JLL & Client systems.

• Obtain client-provided computer, and computer peripherals (i.e., remote access token) prior to a new employee's arrival to ensure they have equipment on Day One
• Submit requests for Contractor IDs, User IDs, Remote Access, Shared Drives, and Global Groups through propriety security access tracking systems create and maintain business forms and checklists to further refine and improve existing onboarding and off-boarding protocols
• Work in tandem with the Operations Manager

• Serve as the initial point of contact for all employee inquiries, issues, troubleshooting, etc.
• Manage the Master Account Calendars and scheduling of Account-wide training and meetings.
• Support JLL Extended Leadership Committee for the account team

Preferred

• Engaging & confident in facilitating group meetings
• Advanced knowledge of Microsoft Office products (Word, PowerPoint, and Outlook) as well as SharePoint and Smartsheet; or other communication/publication tools
• Planning and organizing | ability to establish a course of action to accomplish goals and evaluate results, develop schedules and task/people assignments, orchestrate multiple activities at once to accomplish goals, and use resources effectively and efficiently.
• Ability to learn quickly when faced with new problems and challenges.
• Ability to start and complete projects independently.
• Bachelor's degree or commensurate experience preferred.
• Able to interact with all levels of an organization including clients, senior executives, junior-level associates, specialized engineers, and more

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Albany, NY, Andover, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.