Operations Administrator - iSoftTek Solutions Inc

Job Summary:  You will provide customer support and job coordination and scheduling for generator technicians who perform on-site services including installation, maintenance, and repairs. You will open and close all service-related repair orders, invoices, and purchase orders. In addition, you will coordinate and manage technician travel logistics, time entry and expenses. To be successful in this role, you will have superior customer service, administrative and communication skills, and be able to coordinate technician schedules.  

 Other Job Details: 

• Work Schedule: Monday-Friday.
• Work Hours: 8:00 AM - 5:00 PM 

Benefits include:  Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid.     

Requirements

 Essential Duties & Responsibilities:

• Responsible for opening service work orders and maintaining communication with service manager and other internal customers about the SWO
• Carefully review and analyze each request for quote to ensure that their respective quotes and orders are created to match exactly what our customers need.
• Record, track and reconcile time and travel expenses related to service personal working on the job; including service reports
• Invoice service work orders and ensure bookings are correct, totals match the customer PO and customers requirements
• Resolve any discrepancies on the service work order
• Support AR aging inquiries; follow to resolution
• Submit requests for new customer accounts
• Manage and maintain optimum communications and relationship with all internal customers, as well as followed up on open quotes and orders to identify opportunities and maximize revenue.
• Coordinate with various departments involved in the service delivery process to facilitate team collaboration and timely delivery of orders.
• Organize and prioritize daily as well as ongoing request from internal and external stakeholders to ensure a timely completion of all tasks.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Technical knowledge/experience in maritime and energy industry preferred
• Must have exceptional customer service orientation
• Technical sales knowledge preferred
• Ability to read and interpret technical drawings and documents preferred
• Ability to perform multiple tasks and prioritize based on business need; and demonstrate flexible and efficient time management
• Must be proficient with Excel, Word, PowerPoint
• Experience in an ERP system

Education and Experience Requirements:

• High School Diploma
• 1 - 3 years related work experience

Work Environment & Physical Demands:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets, printers and scanners.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.