Operations BI Analyst - Jones Lang LaSalle Incorporated
Chicago, IL
About the Job
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities: Business Intelligence Reporting and Analytics
- Work closely with the business to identify needs, determine value drivers for the business and, translate business needs to system and user requirements;
- Manage development lifecycle of key BI initiatives (development, test/QA, UAT, bug fix/retest cycles) through to training, go-live and phasing in of support & maintenance structures.
- Design automated reporting, dashboards, and analyses to enable improved decision making
- Partner with service line leads across the integrated facilities management team to develop automated Tableau dashboards to provide real-time insights to business data
- Deep dive into large data sets to answer key business questions using SQL, Smartsheet, Excel, Tableau and Alteryx and other data manipulation languages
- Leverage an analytic mindset to develop visualization of key trends and insights for decision making
- Devise and promote creative data visualization to derive actionable intelligence
- Forecast/trend performance data
- Lead workshopping sessions to problem-solve and develop recommendations based on data interpretation and analysis to transform behaviors and techniques
Skills:
- Communication: Excellent presentation skills (verbal and written) with a strong understanding of analytic/statistical concepts and the ability to explain them to others. Able to communicate in a clear and concise manner in English.
- Strategic Thinking: Ability to think broadly, create a shared vision, and embrace change as an opportunity.
- Organizational Agility: Knowledgeable about how organizations work, knows and can influence how to get things done both through formal channels and the informal network. Able to work with diverse stakeholders (business, IT, and clients).
- Technical: Highly proficient technical skills with demonstrated ability to manage, manipulate, and analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendation. Able to interpret and tell the story behind the data. Working knowledge of the Corporate Real Estate industry or any multi-services industry is a bonus.
- Process Improvement: Committed to continuous improvement through empowerment and management by data and is willing to re-engineer processes from scratch. Good troubleshooting skills, able to use Root Cause Analysis (RCA). Process-oriented with a good grasp of requirements elicitation, project management, and technical delivery/development processes.
- Client Management: Can understand client needs, can set and manage appropriate client expectations within system, project, or contract constraints, all while providing exceptional and enhanced customer service
- Team-player: Can achieve results from ad hoc groups of disparate people (key stakeholders and collaborators are geographically dispersed).
- Flexibility: Understands regional/cultural/contextual differences and allows for local expression without compromising global coherence.
Experience:
- 3+ years of BI, business, or data analytics experience required, ideally in an enterprise environment across multiple application systems and business functions
- Demonstrated successes in data analysis, drawing conclusions, and suggesting improvements
- Bachelor or Master degree, or evidence of expert skill in BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field; advanced degree preferred.
- Expert level skills in Excel required
- Working experience in BI tools (Tableau preferred), querying databases (SQL), ETL tools (Alteryx preferred), and bulk data manipulation is essential
- Working experience with Smartsheet is essential
- Working experience in analytical toolkit (e.g. SPSS, SAS, R or Python) desired.
- Experience with Agile methodologies and framework a plus
Estimated total compensation for this position:
80,000.00 – 90,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
Remote –Chicago, IL, Hartford, CT, Houston, TX, Olympia, WA, Tallahassee, FL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Accepting applications on an ongoing basis until candidate identified.