Operations Business Analyst (Salesforce) - Snapx

JOB DESCRIPTION:

• The Operations Business Analyst role helps deliver business focused Salesforce.com and other process solutions by partnering with key customers, subject matter authorities, and users to understand their needs, goals, and aspirations.
• The Operations Business Analyst will elicit business requirements and translate them into information the project team can use to design and develop process improvements and solutions. The Operations Business Analyst will use their knowledge of the business and Salesforce.com to recommend additional improvements that would be beneficial to the customer.
• The ability to build excellent relationships is a key trait for an Operations Business Analyst as they are the conduit between the business and the project team.
• They will help the project team understand what the business needs and why it is important while helping the business also understand system capabilities and how it can be used to help achieve their vision.

RESPONSIBILITIES:

• Elicit, analyze, specify, and validate the business needs of customers by evaluating and recommending system/process improvements to improve productivity and close process gaps
• Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas within SSD/Solutions were directed
• Consult with customers and senior leadership to provide analysis and mentorship on a variety of performance and process related topics while communicating timelines and setting expectations
• Maintain and update process maps/wireframes and documentation in central provided location, keeping current on any changes
• Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities
• Evaluate completed process improvement projects to identify and implement best practices and lessons learned
• Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; escalates appropriately

QUALIFICATIONS:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience
• Salesforce.com experience (Certified Admin a plus)
• Continuous improvement mindset and approach
• Client base/financial services industry knowledge a plus
• 3-5 years of Microsoft Excel, Access, & PowerPoint experience
• Ability to educate, advocate, and negotiate at all levels

ABOUT Client:

 Client safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure, and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost, and bring stability and certainty to the post-trade lifecycle. Client proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A Client career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.