Operations Center Support Technician - ManTech
San Antonio, TX
About the Job
Secure our Nation, Ignite your Future
Join a new and exciting opportunity to protect national security and provide premier mission-focused IT services for a dynamic and growing program. Currently, ManTech is seeking a motivated, career and customer-oriented Operations Center Support Technician to join our 24x7 watch floor team near San Antonio, TX.
In this role, you will provide support for operations center data transfer as well as any processes related to problem identification, diagnosis and resolution of problems.
Responsibilities include, but are not limited to:
+ Review, assign, reconcile and support the transfer of data throughout their lifecycle
+ Provide technical assistance and telephonic support for monitoring to Intel Customers
+ Help provide support for Workflow Management services
+ Communicates with technicians to determine task assignments
+ Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
+ Follows up with other work centers to ensure task completion and task assignment
+ Monitor and support ticket workflows
+ Other duties as assigned
THIS IS A 24X7 WATCH FLOOR POSITION WITH ROTATING SHIFTS THAT CAN VARY BETWEEN 10-12 HOURS. ABILITY TO SUPPORT ROTATIONAL SCHEDULE TO INCLUDE DAY, MID AND NIGHT SHIFTS IS A REQUIREMENT.
Basic Qualifications:
+ Bachelor’s degree from an accredited college or university. Additional experience may be substituted for a degree.
+ 0-5 years' of related experience.
+ Ability to support rotating work schedule as necessary for 24x7 operational support.
Preferred Qualifications:
+ 5-10 years' of related experience.
+ IAT Level II certification.
Security Clearance Requirements:
Current/Active TS/SCI with Polygraph
Physical Requirements:**
Sedentary work, speaking, standing, talking, walking, working with computers, working with data, working with numbers and figures, ability to handle stress & work under pressure, ability to use MS Office and a PC, analytical or critical thinking skills, leadership and listening skills, multi-tasking, ability, negotiating skills, oral & written communication skills, presentation skills, project management ability and skills, computer operating skills, and team building skills
6.26.BP.SH.AB.AL.23
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
Join a new and exciting opportunity to protect national security and provide premier mission-focused IT services for a dynamic and growing program. Currently, ManTech is seeking a motivated, career and customer-oriented Operations Center Support Technician to join our 24x7 watch floor team near San Antonio, TX.
In this role, you will provide support for operations center data transfer as well as any processes related to problem identification, diagnosis and resolution of problems.
Responsibilities include, but are not limited to:
+ Review, assign, reconcile and support the transfer of data throughout their lifecycle
+ Provide technical assistance and telephonic support for monitoring to Intel Customers
+ Help provide support for Workflow Management services
+ Communicates with technicians to determine task assignments
+ Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
+ Follows up with other work centers to ensure task completion and task assignment
+ Monitor and support ticket workflows
+ Other duties as assigned
THIS IS A 24X7 WATCH FLOOR POSITION WITH ROTATING SHIFTS THAT CAN VARY BETWEEN 10-12 HOURS. ABILITY TO SUPPORT ROTATIONAL SCHEDULE TO INCLUDE DAY, MID AND NIGHT SHIFTS IS A REQUIREMENT.
Basic Qualifications:
+ Bachelor’s degree from an accredited college or university. Additional experience may be substituted for a degree.
+ 0-5 years' of related experience.
+ Ability to support rotating work schedule as necessary for 24x7 operational support.
Preferred Qualifications:
+ 5-10 years' of related experience.
+ IAT Level II certification.
Security Clearance Requirements:
Current/Active TS/SCI with Polygraph
Physical Requirements:**
Sedentary work, speaking, standing, talking, walking, working with computers, working with data, working with numbers and figures, ability to handle stress & work under pressure, ability to use MS Office and a PC, analytical or critical thinking skills, leadership and listening skills, multi-tasking, ability, negotiating skills, oral & written communication skills, presentation skills, project management ability and skills, computer operating skills, and team building skills
6.26.BP.SH.AB.AL.23
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
Source : ManTech