Operations Communications Specialist - Valley Metro/RPTA
Operations Maintenance Center 605 S. 48th St. Phoenix 85034, AZ
About the Job
This position supports a 24 hours per day/7 days a week transit operation.
The typical work schedule is 10-hour shifts, 4 days per week.
Shift differential offered for 2nd and 3rd shifts.
Valley Metro is hiring Communications Team members to work out of our Light Rail Operations Control Center (OCC). This is a critical position for rider communications as we continue to expand service across the Valley!!
The Operations Communications Specialist is responsible for receiving and responding to light rail, streetcar, bus service, and security notifications from the Operations Control Center. This position provides incident and service notifications to riders, as well as responds to reports provided by riders through mobile/online application(s). Responsive to customers, media and Valley Metro and member city leadership, and liaisons between operations and security staff co-located inside the Operations Control Center. Position uses a variety of communication channels and technology platforms to provide real-time service information and utilizes communication skills to write Agency blogs and may work on Agency podcasts.
As a member of the Valley Metro’s Communications and Strategic Initiatives team, demonstrates the Agency’s Core Values of Whatever It Takes, Team Player and Positive Customer Care/Service in performance of daily duties.
Valley Metro is an Equal Opportunity/Affirmative Action employer.