Operations Consultant & Strategist (fully remote) - Magical Teams

Logistics Summary:

• Location: 100% remote, international
• Hours: EST business hours (10am-6pm EST) - part time, freelance, or full time options
  • This role will start as part-time 10-15 hours/wk, but can expand into a full time role
• Type: 1099 subcontractor
• Compensation: we have set comp ranges with specific benchmarks of experience and performance: 
  • In-Training = $40-45/hr (you will start at this level as there is much to learn)
  • Solid = $50/hr
  • Senior = $55/hr
• Requirement: 
  • Direct experience building and optimizing operations for small businesses, ideally at the Director of Operations level or within an agency supporting a variety of business sizes/types.
  • Must NOT be building/running your own operations/recruiting agency. Having your own freelance clients is fine, but it would be a conflict of interest to grow an agency/consultancy alongside of ours.

Seeking you... if you:

• have/could run your own business, but choose not to and prefer working within a team
• geek out on all things operations, management, building teams, and growing small businesses
• have very high mental acuity and can easily pick up on new situations and environments
• are masterful at context switching and work best when juggling multiple clients and projects
• feel an insatiable desire to excel, learn, persevere, optimize, deliver quality, and get results
• love engaging with all types of people, especially visionaries/founders of SMBs, and adjusting your communication to meet them where they are
• are seasoned in working remotely and the self-management organization + communication practices needed for asynchronous team structures seamlessly and efficiently
• believe in a people-centric approach to collaborating within a team and a commitment to DEIB
• are a “doer” that’s resourceful, proactive, accountable, and a problem solver - heck, you thrive on it!

Who We Are

Magical Teams is a premium operations agency that works with mission driven B2B small businesses. We are strategic and implementation partners who offer custom "team built for you" services that integrate into our clients’ businesses. Our core values are communication, shared ownership, kindness, freedom, and leaning into our optimal zone of discomfort. Our CEO, Christina Salerno, has been building and supporting small businesses for over 15 years and we've built an impressive team who bring a wealth of expertise across all areas of operations. We are a small team with big hearts and exceptional work ethics. We have a very high bar for quality + efficiency.

Our clients have established small businesses and startups, but they are at a growth point and need extra support to up-level. Sometimes they really don’t know what they’re doing when it comes to building/managing a business and they’re looking to us to learn how to do this and get the execution support to set a team up for success. Other times they simply have run out of capacity and know what needs to be done, but they need to outsource it so they can focus on being the visionary / business owner.

✨  READ MORE on our Careers Page  ✨

Responsibilities and Areas of Need

As a Strategist at Magical Teams, you're a trusted advisor, strategic partner, business manager and problem-solver, partnering with clients to optimize their operations and achieve their strategic goals. You'll work closely with founders and executives, conducting in-depth analyses, identifying areas for improvement, and implementing practical solutions.

You'll lead “pod” teams in developing and executing strategic initiatives, ensuring they stay within budget and deliver measurable results. Your ability to see the big picture and connect the dots enables you to uncover hidden opportunities, anticipate challenges, and guide clients towards sustainable growth.

You'll empower clients to make data-driven decisions and implement efficient workflows, leveraging technology and process improvements to elevate their businesses. As a strategic partner, you'll guide clients in setting ambitious goals, prioritizing initiatives, and defining key performance indicators (KPIs) for success.

Strategists typically are assigned between 4-8 clients - providing strategic guidance to the client and collaborating with your team to implement projects and participate in the operations work. 

You’ll need to be equally comfortable with strategic thinking and getting into the nitty gritty of the execution.

Due to the custom nature of our work, no client / situation / week is the same. For those who love to be challenged, there’s always interesting work to keep you engaged!

Key Points:

• Act as Business Manager to offer guidance to clients navigating complex challenges relevant to small businesses and startups across various functions (finance, marketing, HR, etc.)
  • Strategize with clients on business goals and challenges in a variety of areas.
  • Provide feedback, advice, training, mentorship, and coaching to clients and their team.
• Skillfully diagnose inefficiencies, optimize processes, and implement technology solutions to maximize productivity.
  • Audit their systems/processes/team and identify bottlenecks.
• See the big picture, anticipate future needs, and develop actionable roadmaps for growth by identifying root causes and crafting innovative solutions.
• Not just about ideas; you're passionate about turning strategies into action and ensuring successful execution.
  • Summarize into client friendly formats recommended priorities and actionable projects/tasks.
  • Execute on more advanced or high-value initiatives and projects when specific expertise is required.
• Confirm and monitor scope, priorities, budget, and set realistic timelines and expectations for the client and pod team.
• Build strong partnerships with clients, understanding their needs and providing tailored guidance.
  • Meet with clients to draw out their needs.
  • Determine structures and the best way to work together.
  • Communicate progress updates and use de-escalation/conflict resolution tactics (written and verbal) when necessary.
  • Facilitate meetings and various group conversations that are efficient and high value with our team and our clients and their teams.
• Utilize data and metrics to inform decision-making and measure impact.
  • Keep an eye on ROI and observe/refine the best ways to support clients.
• Inspire, mentor, and empower your pod team, fostering a collaborative and supportive environment where everyone thrives.
  • Get to know the strengths/gaps of the pod team members and mentor them directly or get them support. Be a resource to the pod team, drive creative problem solving, or escalate to other Strategists.
• Oversee the success of the pod team and all projects/tasks. Provide delegation, reviews, feedback, and quality assurance. Ensure everything is on track and step in to get things back on track when needed.

Our Strategists have a diverse range of expertise, including:

• Systems, tech migrations, digital tech tool set up, automations, databases, and nerdy optimizations.
• Processes, workflows, SOPs, documentation, and all that goes into establishing infrastructure for lean small businesses.
• Finance, cash flow, P&L, budgets, business models, revenue streams, and how to make sure a business is profitable and successful.
• Project management, project briefs, scoping, timelines, planning, and oversight.
• Metrics, KPIs, data, dashboards, analytics, and determining what numbers to track.
• Strategic planning, goal setting, milestones, annual, quarterly, and monthly.
• Team onboarding, performance reviews, accountability, and team management.
• Leadership development, delegation, empowering teams, and business coaching.
• Sales and marketing and how it works in tandem with operations. Such as: martech, value propositions, pricing / packaging, branding, creative assets, landing pages, social media, client onboarding, customer success, and managing those team members.
• Online businesses, course/program development, community building, funnels, and launches.

Skills That Will Enable You To Thrive:

• You learn quickly, like, really quickly. You can grok a client's business, projects, and tech tools with a minimal amount of context and details.
• You excel at balancing being thorough and efficient in a 100% remote work environment with multiple clients/projects at various stages.
• You are highly skilled at self-management. You've developed your personal organization workflows so that you meet deadlines while still being flexible for emergent re-prioritization.
• You are reliable and ensure others always know what you are doing, by when, and proactively follow-up about action items you are waiting on. 
• You take pride in refining your communication so it is clear and concise, both written and verbal, and especially the ability to speak client-friendly language that makes them feel safe and supported.
• You have a strong internal drive to exceed expectations, self-resource, and take initiative.
• You value collaboration and are discerning about when to reach out for support and ask questions. 
• You are dedicated to high-quality excellence, love to receive and give feedback, and have intentionally developed your emotional maturity to not take things personally.
• You appreciate personal development, are committed to diversity, equity, inclusion, and belonging, and are passionate about your own growth.
• You are detail oriented. Still paying attention? Put the secret code “I have found my peeps” in the 2nd to last application question - "Is there anything else that you want to tell us?"
• You are quick to pick up new tech and tools. We work in a variety of online tools and are always learning new ones for our clients. You will need to be able to fully utilize our core tech tools, including: ClickUp, Google Drive, TMetric, LastPass, Slack, Canva, and many more. And, learn new client tech in 1-2 hrs.
• You have a reliable computer and internet connection and can use video conferencing services such as Zoom.

Why It's Awesome To Join Our Team

1) Work virtually from anywhere! We are remote first and always will be. While we do work within Eastern Standard Zone business hours (typically 10am-6pm EST), there's a lot of flexibility for how you approach and complete your work each day!

2) You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with organized, passionate, responsible, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.

3) We are ALL about mentorship! We mentor clients, everyone gets mentorship, and we mentor each other. We have mentorship cohorts, internal team trainings, co-working, and a constantly growing resource library.

4) We care about people, empowerment, inclusion, wellbeing, and we implement this in our client services and internal team. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact!

5) We have a high bar for excellence, execution, efficiency, results, and integrity. If you love to roll up your sleeves and be dedicated to detail-oriented, efficient quality, you’ll succeed here fast.

Magical Teams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities.

Important: We take the time to read each and every application submitted. We request thoughtful responses to the application questions in order to be considered for proceeding forward in our process.