OPERATIONS COORDINATOR, Center for Career Development - Boston University

The Operations Coordinator is responsible for managing day-to-day customer service and business processes within the Center for Career Development (CCD). Reporting to the Associate Director of Operations and working in close collaboration with the Assistant Director of Operations, this position plays a crucial role in ensuring smooth office operations, maintaining efficient administrative processes, and providing excellent customer service. The Operations Coordinator oversees CCD student employment, front desk operations, space management, event support, facility maintenance, and procurement activities. This position serves as a key liaison between the CCD and various campus offices and external vendors.

• Associate's Degree required, Bachelor's degree preferred with at least 2-3 years of experience in higher education, business, customer service or related field.
• Customer service experience, providing positive feedback and guidance to individuals, through in-person, remote, and e-mail/written communication.
• Excellent communication skills, including writing of messages, memos, guidelines, and similar documentation.
• Experience managing projects with attention to detail and collaboration with others.
• Ability to carry out financial transactions, maintain records, generate reports and analysis as needed using BU financial, procurement, and budget systems.
• Cultural competency; commitment to inclusion, equity and engagement of all students, including students from marginalized communities.
• Ability and eagerness to learn and utilize computer applications, systems, AI, and social media.
• Flexibility to work occasional evenings or weekends as needed to support CCD programming.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

JH