Operations Coordinator - The Michaels Organization

Our business is real estate, but our organization is so much more than bricks and mortar, beautiful buildings and well-managed properties. Our business is about people who need a place to call home and the people of Michaels who make it all happen.

Under supervision of the Community Director, the Operations Coordinator performs a variety of general and specialized administrative functions, as well as customer service related activities, to maintain the utility conservation program for residents.

1. Serve as the liaison with MMS energy management vendor.
2. Manage resident utility billing program, including analysis of anomalies in utility consumption/billing.
3. Analyze utility data and prepare monthly and quarterly reports.
4. Verify resident credits and rebates prior to authorizing vendor reimbursements.
5. Create monthly billing for the Military Partners.
6. Coordinate quarterly meter (and other hardware) maintenance program with energy management vendor.
7. Provide resident customer service specific to utilities: answering questions regarding the utility program, utility statements, etc., and perform resident energy audits as requested and/or required.
8. Educate residents about energy conservation via the monthly newsletter, etc.
9. Track monthly/annual utility consumption and rate information and be prepared to provide it for budget preparation.

10. Resident account reconciliations

Required Experience:

1+ years of increasing responsibility and administrative experience, preferably in property management

Required Education/Training:

High school diploma or GED equivalent.

Required Skills and Abilities:
Ability to perform several tasks concurrently with ease, accuracy and professionalism. Ability to communicate clearly and concisely, verbally and in writing. Ability to keep all financial and resident matters strictly confidential. Must have excellent interpersonal and customer service skills. Advanced skills in data entry, creating and maintaining excel spreadsheets and other basic software. Strong attention to detail. Strong writing, research, and organizational skills. Must be able to take direction and interact with all staff and management.

Working Conditions:
Standard office-environment working conditions apply.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more:

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. You’re going to love it here!