Operations Coordinator - Healthcare - Jesica.ai

On behalf of our client, Curenta, we are seeking a dedicated and experienced Operations Coordinator with a strong background in managing clinic operations to oversee the day-to-day activities of their home-based medical care service, Dazzle Health. This key role involves ensuring smooth operations, managing booking systems, coordinating physician schedules, and overseeing the recruitment and training of medical staff. If you have expertise in optimizing clinic workflows, experience with booking systems, and a passion for improving healthcare services, we encourage you to apply and become a part of the Dazzle Health team.

This is a hybrid role based in Irvine, California, US, requiring regular in-office attendance.

Requirements

Operations Coordinator, Responsibilities

• Oversee the day-to-day operations of home-based medical care and multiple office locations, ensuring that patient services are delivered efficiently and align with quality standards.
• Manage and optimize booking systems to streamline patient scheduling, physician allocation, and home visit coordination, maximizing service availability and minimizing downtime.
• Coordinate and allocate physician schedules for home visits and in-office consultations, ensuring coverage aligns with patient demand and operational goals.
• Lead the patient intake process, including managing inquiries, requests for home visits, and scheduling through online portals, ensuring a seamless and responsive patient experience.
• Address and resolve patient concerns, feedback, and complaints, implementing solutions to improve service quality and patient satisfaction continuously.
• Oversee the hiring, onboarding, and scheduling of physicians and other medical staff, ensuring all professionals meet compliance and quality standards.
• Develop and maintain training programs for administrative and support staff, focusing on compliance with healthcare regulations and operational excellence.
• Ensure adherence to all healthcare regulations, including HIPAA, and state-specific guidelines, developing protocols to safeguard patient data and service quality.
• Implement quality assurance measures and regular audits to monitor service delivery, patient care standards, and operational efficiency.
• Collaborate with IT and administrative teams to enhance booking and scheduling software, integrating feedback to refine patient and physician workflows.

Minimum Requirements:

• Proven experience in clinic operations management, preferably within home-based or multi-location healthcare settings.
• Strong familiarity with booking systems, patient scheduling software, and physician allocation strategies.
• Excellent organizational skills with a detail-oriented approach to managing multiple schedules and operational tasks.
• Demonstrated ability to hire, train, and manage administrative and medical staff effectively.
• Solid understanding of healthcare regulations, including HIPAA compliance and state-specific healthcare standards.
• Exceptional problem-solving skills with a proactive approach to improving patient care and clinic operations.
• Strong communication skills with the ability to manage patient interactions professionally and empathetically.

Preferred Requirements:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience managing home-based medical care operations or multi-site healthcare facilities.
• Familiarity with California healthcare regulations and quality standards.
• Strong problem-solving skills with the ability to adapt to dynamic environments.

Benefits

Why Join Curenta?

• Work on cutting-edge AI and B2B technologies: Curenta is at the forefront of AI and B2B innovation. Our employees have the opportunity to work on the latest and greatest technologies, making a real impact on the world.
• Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
• Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
• Competitive salary and benefits package: We offer a competitive salary [$70,000 to $85,000 annual gross salary] and benefits package to our employees [i.e. Health Insurance, Dental, Vision, and 401(k)].