Operations Coordinator - Better Talent

Element Vacation Homes

COMPANY OVERVIEW:

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

POSITION SUMMARY:

Element Vacation Homes is currently seeking a detail-oriented Operations Coordinator to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including: 

> Housekeeping: Uphold our commitment to pristine properties. Inspect and motivate our housekeeping vendors to consistently deliver top-tier results. 

> Maintenance: Ensure our spectacular properties remain functional and up to the mark. 

> Staging & Property Readiness: Go beyond just cleanliness. Set the stage for an experience akin to an Architectural Digest photoshoot. 

This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

RESPONSIBILITIES:

• Complete ownership of overall condition of properties * Fair warning: our standards are pretty high 
• Conduct meticulous arrivals and departure inspections 
• Proper reporting/ logging of all pertinent information 
• Keep properties showcase-ready: from staging to mechanical functionality
• Ensuring all electronics, arcades, appliances, and other amenities are in proper working order – our properties have lots of moving parts! 
• Inventory, seasonal clean & maintenance tasks 
• Ensure VIP, owner, media, and special bookings are beyond guest expectations upon arrival 
• Onboarding new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks ensuring all deadlines are kept 
• Execute concierge duties, enhancing guest experiences 
• Foster robust relationships with vendors 
• Participate in after-hour managerial duties and attend scheduled meetings
• Assist in handling rare emergencies and guests' issues as they arise, ensuring swift and effective resolutions 
• Additional projects as requested 

QUALIFICATIONS:

• Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses 
• Team player – this is a startup, we all wear many hats 
• Superior time management, communication, and organizational prowess
• Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
• Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency 
• Meticulous attention to detail 
• Basic maintenance abilities 
• Vacation rental/ hotel experience (preferred) – ideal candidates will possess familiarity of the vacation rental industry
• Local area knowledge (preferred) - ideal candidates will possess familiarity of the local area, its attractions & offerings 
• Reliable transportation & flexible schedule including holidays 
• Ability to lift up to 50 lbs. 

COMPENSATION & BENEFITS:

Annual Salary: $45,000 to $55,000 based on experience and achievement 

Benefits: 

• Competitive salary 
• Generous vacation policy – after all, we’re in the vacation business!
• Casual Dress 
• Mac Workstation 
• Happy Hours 
• Paid Day off on your birthday for quarterly volunteer work 
• Universal Annual Pass 
• Fun work environment