Operations Coordinator - Nashville, TN - Virtual, Inc.

Job Title: Operations Coordinator

FLSA Status: Full Time, Non-Exempt

Pay: $17/hour

Location: Nashville, TN (Teleworking flexibility options available)

Are you someone who thrives on delivering exceptional service and loves keeping processes running smoothly? Join our team as an Operations Coordinator, where you'll be at the heart of making sure our clients, applicants, and team members have a seamless experience.

Here's what you'll do:

• Process applications efficiently, meeting Service Level Agreements (SLA).
• Review and verify documents for eligibility, following clear guidelines.
• Address and resolve application discrepancies with clear communication.
• Provide customer service support (phone, email, and chat) to keep response times swift and efficient.
• Process score results promptly within SLAs.
• Assist with team training to ensure coverage during Paid Time Off (PTO) and peak seasons.
• Respond to coordinator alerts and inquiries in a timely manner.
• Keep process documentation updated and accurate.
• Regularly review website content for correctness.
• Safeguard confidential documents with the utmost care and security.
• Attend Client or Board meetings when needed.
• Continuously improve processes and suggest ways to reduce applicant phone calls, rework, and redundant tasks.
• Promote a positive Virtual experience for everyone you interact with.
• Be open to taking on other tasks that help drive success.

As our next Operations Coordinator, you will bring:

• Passion for delivering exceptional customer service
• Strong communication skills, with the ability to convey information clearly and effectively over the phone
• Previous experience in customer service, call center, or related field preferred
• Proficiency in using computer applications, such as Microsoft Office Suite
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
• Genuine desire to help others and make a positive impact on our clients' lives
• A team-player attitude
• Proven ability to drive process improvement and comfortably implement new tools and software
• Adaptability; the ability to change priorities as business changes occur
• Customer service background
• Good problem-solver with an analytical mind
• Sense of urgency.

About Virtual Inc:  

Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.