Operations Coordinator - EverCharge, Inc.

About EverCharge

EverCharge is a leading provider of electric vehicle (EV) charging devices and management systems and provides hardware and software EV charging solutions for fleets, multi-unit, and single-family homes. Our turnkey offerings are designed to utilize existing infrastructure to scale EV charging at the lowest cost. EverCharge's load-balancing SmartPower technology maximizes the number of electric vehicles that can charge at once and eliminates barriers, such as data connectivity.

Founded in 2013 and headquartered in Palo Alto, CA, EverCharge operates a factory in Hayward, CA, which supplies EVSEs for its customers across North America.

Our Operations Coordinator

Responsibilities

• Receives incoming quote requests from internal, cross-functional teams and/or with residents/property managers.

• Partners with existing third-party electricians and/or the internal installation team to schedule timely site visits and/or obtain installation quotes.

• Sources new electricians in new markets, as needed/directed.

• Enters detailed and accurate quote information into NetSuite, clearly defining the scope of work to ensure the sales team is provided with as much information as possible.

• Works with salespeople and enterprise customers to deploy EVSE.

• Partners with existing third-party electricians and/or the internal installation team to schedule installations/hardware shipments.

• Responsible for sending out necessary alerts/emails to building staff, residents, etc., about scheduling and other details.

• Verifies that all necessary inspections have been scheduled and finalized by the internal installation team or 3rd party electricians.

• Fulfills NetSuite sales orders for installation services once all installation services are completed.

• Obtains clear scope of work and supporting documentation from the Construction Project Manager and submits to the drafter to create electrical drawings.

• Submits necessary documentation to the respective city for permit approval within the required time frame(s); monitors continuously for correction needs and maintains continuous communication with the drafter and PM to ensure timely completion of approval(s).

• Promptly informs the CPM of all approvals to proceed with the scheduling and execution of installations.

• Defines, schedules, and accurately estimates the task duration to develop and maintain a realistic project schedule and milestones; tracks progress against planned schedule and communicates status often.

• Manages customer and property management's expectations so that project change and its impact are recognized early.

• Engages confidently and professionally with PMs, Engineers, Operations, and Sales teams to convey relevant information at relevant times.

• Monitors and summarizes progress, providing routine status reports to PMs and Sales; promptly updates constituents when changes occur.

Qualifications

• Associate or Bachelor's degree with a technical or scientific field of study or 4+ years of related professional experience in the EV, Solar, Financial, and/or Energy Sector.
• Ability to work with a cross-functional team of internal stakeholders.
• Ability to comfortably speak to utilities and customers as needed, including 3^rd-party station owners and investment partners.

• Ability to learn quickly, with the desire and initiative to attain knowledge beneficial to improving performance and/or gaining knowledge.

• Solution-focused and able to apply reasonable logic to troubleshoot and resolve issues or make recommendations to appropriate personnel regarding PM-related processes.

Preferred

• NetSuite experience.

• Project management experience.

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