Operations Data Analyst CAP, Concessions Abuse Prevention (CAP) - Amazon

Description Concession Abuse Prevention (CAP) works to identify and eliminate concession abuse while preserving customer trust. We are looking for a hands-on, detail oriented and highly motivated Operation Support Data Analyst to help report key metrics and provide insights from audits. This role requires candidate to have strong analytical skill and exceptional business communication skills. Key job responsibilities This individual will be: 1. Creating, assisting and continuously improving reports and metrics that assist the team operations 2. Converting data into digestible business intelligence and actionable information using tools like Quicksight/Tableau 3. Shaping and delivering key metrics, reports, and indicators by which operation team will assess its performance 4. Diving deep into large data sets to answer specific business questions using Excel, SQL and other data manipulation languages 5. Conduct audits on a regular basis. Identify root cause of defects and find areas of improvements in the process being audited. 6. Provide results of audits with Operations and Program teams on a daily/weekly basis. A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! About the team You will be part of the CAP Data & Insights team with another business analysts and business intelligence engineers. This team assists the CAP Program, Product, and Operations. The team works in Sprint mechanism and has standard mechanisms to scale and standardize reporting across WW CAP Operations. The team's preferred BI tool is QuickSight. Basic Qualifications - High School Diploma - English Language Proficiency. - Must have a minimum of 1 year experience in Data Analysis - Proficient in Excel - Experience defining requirements and using data and metrics to draw insights - Ability to draw insights from data and clearly communicate them to the stakeholders and senior management as required - Be self-driven, and show ability to deliver on ambiguous projects with incomplete data. Preferred Qualifications - Bachelor of Science degree in Mathematics, Statistics, Data Science, Data Analytics, Finance, or any other STEM field - Proficient with reporting tools like Amazon QuickSight, Tableau or Power BI - An ability and interest in working in a fast-paced, ambiguous and rapidly-changing environment - Solid communication skills and team player - Demonstrated ability to manage and prioritize workload Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,600/year in our lowest geographic market up to $56,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.