Operations Director, Construction Services - Sevan Multi-Site Solutions, Inc.

Sevan Multi-Site Solutions is a veteran-owned business that provides fully customized, turnkey, program management and construction services at scale. We offer program management, site assessments, design, and engineering services for restaurants, grocery, gas station, retail, and government projects nationwide. We work with leading brands like McDonald’s, Starbucks, Sprouts, Whataburger, to name a few. At Sevan, we provide the talent, technology, and trusted expertise needed to consistently deliver excellence in multi-site construction.

Sevan is an INC. 5000 Fastest-Growing Company | Great Places to Work 2023 | Best Places to work in Chicago ’20, ’21, ’22, ’23, | Best Places to Work in Construction 2023

The Operations Director, Construction Services, leads the delivery of general contracting services for the company throughout the nation. The director is responsible for growing new internal and external clients, developing winning bid packages, and delivering construction projects for multi-site retail, gas/c-store, restaurant, and grocery commercial construction projects. The director leads a team responsible for all project phases including pre-bid and bid, preconstruction, construction, and closeout. The director is responsible for delivering profitable projects on schedule, on budget, within scope in safe manner.

This position is based in the Dallas Fort Worth metroplex and work is split between remote home office, project sites, and meetings in the company HQ in Downers Grove, IL. Extensive travel is required throughout the nation of up to 50% total time. Construction projects are completed nationally requiring consistent travel.

Essential Duties and Responsibilities:

• Prepare, review, and submit program/project proposals that define goals, time frame, budget limitations, procedures for accomplishing project, staffing requirements, and allotment of resources.
• Monitoring the activities of the project team to ensure project success through reviewing the processes, progress, and results of the following: client satisfaction, team effectiveness, employee development, financial goals, quality and schedule.
• Development of Standard Operational Procedures (SOP) for clients and Sevan.
• Represent Sevan Team at leadership meetings, conferences both internally and externally.
• Interacts on a regular basis with Sevan Leadership and CORE Team to assist in accomplishing objectives.
• Identify opportunities to increase support or services to existing clients.
• Develops and maintains relationships with potential clients, subcontractors and vendors to help develop new opportunities.
• Evaluate monthly program financial performance.
• Encourage employee growth by mentoring and managing development plans.
• Oversee the development of estimates of material, equipment, and production costs, performance requirements, and delivery schedules to ensure completeness and accuracy.
• Source contractors, vendors, and third-party providers as required for project success.
• Prepares or oversee the preparation and evaluation of bids, process specifications, test and progress reports, and other exhibits that may be required.
• Negotiates contract with customer or bidder.
• Awards and administers contracts, including final approval of payment.
• Other duties as assigned.

Promote Customer Relations

• Builds effective relationships with customers, design team, subcontractors, suppliers, and user groups that reflect and support company core values and meets or exceeds the customer’s expectations.
• Actively participates in industry, client, and community relations to enhance company image.
• Exhibits commitment to quality by evaluating project-related processes and make necessary changes, using customer input to make improvements, and meeting/exceeding internal and external customer expectations.

Supervisory Responsibilities:

• Supervises and develops direct reports while prioritizing and delegating significant responsibilities to others.
• Directly supervise employees as needed.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Minimum 4-year degree in an accredited construction related program or equivalent.
• 15+ years validated general contracting experience responsible for the delivery of at-risk construction projects between $500,000 and $10,000,000 in scope and size.
• Demonstrated mastery in the skills of general construction services in the retail, QSR, gas, and/or grocery sectors including all phases of construction – estimating, bid, preconstruction, construction, and closeout.
• Demonstrated experience leading and managing multiple project teams delivering construction services on dispersed sites with diverse clients.
• Read, analyze, and interpret complex documents.
• Superior ability to communicate, both verbally and in writing, with all levels of the project team including management, project management, clients, client’s organization, contractors, and vendors.
• To perform this job successfully, an individual must have superior computer skills in Microsoft Office Suite and email.
• Demonstrated experience utilizing construction software including and not limited to Microsoft projects, Primavera P6, Procore and / or other PM software, RS Means and / or other estimating software, Building Connected, Trade Tap and / or other B2B solicitation and qualification software.
• Multiple state General Contracting licenses preferred and / or ability and willingness to quickly acquire GC license in multiple states.

Culture, Leadership and Employee Development

• Exemplifies and promotes our values of integrity, respect, teamwork, excellence, and charity.
• Embrace key Sevan-wide initiatives, like Safety and Sustainability.
• Communicates our vision and purpose through Service, Talent, and Choices.
• Serves as a role model and promotes professional behavior.
• Participates in personal career development through on-the-job training, attends training programs and assists in the development of interns / co-ops.

Sevan Multi-Site Solutions, Inc. is proud to be an equal opportunity employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.