Operations Investigative Analyst - Latch
St. Louis, MO
About the Job
About Latch/DOOR:
Latch/DOOR is revolutionizing access control for residential and commercial properties by delivering cutting-edge hardware and software solutions. Our comprehensive platform includes everything from access control devices to property management software, making life simpler and safer for property managers, residents, and businesses. We’re looking for a Sales Operations Analyst to help streamline processes between our sales and operations teams, ensuring smooth execution across contracts, vendor requests, and more.
About the role
We are seeking a dedicated Operations Investigative Analyst to join our team. In this role, you will monitor our contractor network to ensure market health, maintain high-quality services, identify negative trends, and serve as the primary contact for issues requiring in-depth investigation and potential escalations.
Key Responsibilities:
- Investigate Deactivation Requests:
- Analyze deactivation requests and make recommendations.
- Gather information from both customers and contractors regarding reported issues.
- Handle requests from contractors wishing to be removed from the platform
- Assist contractors with the insurance procedures.
- Process Reactivation Requests:
- Evaluate reactivation requests from contractors seeking to return to the platform.
- Determine if additional onboarding or updates are required, or if the request should be denied.
- Monitor Contractor Network:
- Regularly review the contractor pool to identify individuals who may require warnings or immediate deactivation.
- Identify opportunities to recruit higher-quality contractors, especially in markets with low volume or specific skill shortages.
- Ensure that services in deactivated markets are appropriately managed.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
- Experience in analytics, investigations, or a similar role.
- Excellent communication and interpersonal skills with a positive and engaging attitude.
- Strong mediation skills for handling sensitive topics and escalations effectively.
- Highly organized with a solid understanding of team dynamics and internal responsibilities.
- Proficient in interpreting and analyzing data reports.
- Ability to work independently and make informed decisions.
Joining us means:
- Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
- Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
- Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.
We embrace diversity and strive to create an inclusive and equitable environment for all.
Attention Job Seekers: Beware of job scams!Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:
- Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
- Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
- We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
- Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
- We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
- If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.
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