Operations Leadership - Chick-fil-A
Maple Grove, MN 55369
About the Job
Chick-fil-A Maple Grove is selecting an outstanding servant leader to fulfill a role on our leadership team. Join Chick-fil-A and help us achieve our vision to win hearts everyday by providing elevated experiences. At Chick-fil-A Maple Grove, leadership has the responsibility for directing the operations of the restaurant and ensuring compliance with company standards.
Duties include the below:
Operations:
• Lead and Support our Mission and Culture.
• Strong multi-tasking skills with a keen attention for detail.
• Possess strong leadership skills, with the ability to lead and hold others accountable.
• Dedicated, self-motivated, and a resourceful problem solver.
• Professionalism in interactions with both team members and guests.
• Implement processes that lead to measurable enhancements in efficiency, productivity, and business outcomes.
• Exceptional problem-solving skills, with the ability to analyze complex situations, identify root causes, and develop effective solutions.
• Strong understanding of KPI’s and experience leveraging data to drive performance improvements.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate at all organizational levels.
• Thrive in an extremely fast-paced, dynamic environment and adapt to changing business priorities.
• Possess an entrepreneurial spirit and the ability to think like an owner.
• Support and influence the restaurant’s overall operational and financial goals.
• Work flexible work schedules to support the restaurant’s operations and guest demands.
• Strictly adhere to all company policies and procedures.
• Hold self and team members accountable to the restaurant dress code, breaks, meal periods, and discounts policies.
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
• Manage cash accountability systems through verifying safe counts, register counts, safe deposits, and verifying all on a spreadsheet.
• Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
• Ensure of dining room, restroom, parking lot and overall facility cleanliness.
• Be a food safety ambassador at all times.
• Participate in Safe Daily Critical(s) and ERQAs.
• Ensure that team members follow recipes and read tickets to accurately prepare all orders.
• Ensure that team members work at a pace to maintain restaurant’s established speed of service guidelines.
• Addresses guest issues that may arise using the HEARD model, consults with the Executive Director regarding complex issues.
Development:
• Prepare for and participate in leadership meetings.
• Develop your team through consistent communication.
• Support a recognition culture by identifying team members if they are exemplifying our vision and values.
• Perform team member interviews and select talent.
• Write and administer team member reviews.
• Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities.
Further information:
We are looking for leaders that will focus on our values of striving for excellence, serving others first, and showing our community something better. We are excited to develop people to pursue greatness in their life. Please join us for an experience that will challenge you, teach you, and shape your future.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
At Chick-fil-A Maple Grove, our team is considered to be more than just employees; they are a highly valued part of the restaurant. Our high retention rate is proof that our team really enjoys working at Chick-fil-A. In addition to that, we strive to offer competitive pay, 401K, PTO, along with medical, dental, and vision benefits to ensure that you will work in a nurturing environment where you will learn valuable business and people skills.
Our Executive Director invests time in his team by teaching important business skills for the future including, but not limited to: time management, stewardship, team work, and financial responsibility. Opportunities for real advancement that prepare you for a successful future.
Scholarship Opportunities.
While Chick-fil-A, Inc. has awarded scholarships for more than 40 years, the enhanced educational assistance initiative, called Remarkable Futures, increases the amount of scholarships available. Students can receive up to $25,000 as well as access to tuition discounts and other educational benefits at more than 70 colleges and universities nationwide, to help offset the cost of their education.
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.