Operations Manager - 3 - Aptive Environmental

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time position located in the Boston, MA area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.

What we offer:

• Competitive annual salary

• Performance bonus

• Company vehicle provided

• Company gas card provided

• Cell phone allowance

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention, and service center EBITDA

• Continually monitor and balance labor utilization with production to optimize overall efficiencies

• Responsible for all inventory and fleet within the service center

• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead

• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center

• Set a clear vision and expectations for the work group

• Strive to achieve high operational efficiency and effective labor management

• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services

• Execute plans provided for improvement and report progress

• Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals

• Meet KPI standards

• Work with talent team for hiring needs

• Create a positive atmosphere of learning and growth for all Service Professionals.

• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools

• Review Service Professional performance metrics with the Operations Regional Manager

• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes

• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training

• Deliver excellent customer service to potential and existing customers

• Team size is determined by revenue, use the following reference:

  • Operations Manager 1:5-15 employees

  • Operations Manager 2: 10-20 employees

  • Operations Manager 3:20-40 employees

  • Operations Manager 4:35-50 employees

  • Operations Manager 5:50-70 employees

Qualifications:

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.

• Preferred a high school diploma or related education.

• General understanding of Profit and Loss.

• A US drivers license that has been valid for a minimum of 4 years is required

• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

• A drug test and background check will be performed on all new hires

• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Aptive Environmental:

Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world-recognized brand.

In 2021, Aptive was included in Inc. Magazines "Best in Business" list of companies that made the biggest impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.