Operations Manager - Hines

Do you have a passion for building partnerships and cultivating long-term relationships? Are you driven by integrity, respect, and a commitment to excellence? We are looking for a transformational leader who embraces change, leads through innovation, and can define the future.

In this role, you will inspire and connect with others, fostering an environment where personal and professional growth is encouraged. As a transformational leader, you will unlock potential and make a significant impact by honoring our commitment to the environment and the communities we serve. You will lead with purpose, outthink and outperform the competition, driving success and achieving the goals of all stakeholders.

We seek someone who is passionate, holds high standards, and drives excellence in every aspect of their work. If you are ready to make a difference and lead with purpose, we want to hear from you.

As the Operations Manager with Hines, you will provide day-to-day site-wide operations management of the retail, common area and parking garage while emphasizing positive response to concerns of tenants and meet the investment objectives of the owner. Responsibilities include, but not limited to: 

• Manage the operations of a shopping center including conforming to budget standards and day-to-day operations, internal and external maintenance, security, parking, loading dock and housekeeping functions
• Coordinate across mixed use assets; residential, office and hotel and cultivate relationships across departments and business functions in order to foster effective teamwork
• Develop and maintain ethical, professional, and courteous relations with tenants, residents, 3rd party management teams, visitors and contractors
• Manage and develop all property personnel at Atlantic Station
• Participate as an active member of the Lease Deal Committee ensuring leases are administered properly
• Train, mentor and continually develop Community Manager and Administrative Staff at Atlantic Station
• Negotiate contracts and supervise all contractor services related to the physical operation of the property
• Manage all fiscal activities of the property inclusive of tracking the gross sales of retailers
• Work closely with Accounting to ensure tenant Accounts Receivables are monitored and collected timely
• Provide construction management support as the liaison between the 3rd party Construction Manager and Hines overseeing owner relations, quality control during construction, program development and tenant start-up
• Direct all emergency procedures including but not limited to:
  
  • Establish and execute emergency plans and practice drills
  • Monitor emergency equipment
  • Lead and/or assist with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent
  • Act as fire/life safety director while assisting emergency authorities and response teams
• Ensure all government, industry and company required programs are instituted and maintained
• Represent Hines in selected business, community and industry organizations and groups
• Comply with all company and regional policies 

Minimum Requirements include:

• Bachelor’s degree in business administration or related field from an accredited institution

• Two to five years related management experience (retail and/or mixed-use property management experience preferred)

• P&L responsibility and budgetary experience

• Complete Argus training and maintain Argus model for Atlantic Station

• Successful completion of the Hines Property Management Program Training or equivalent real estate knowledge

• Interact with employees, visitors and contractors with poise and diplomacy

• Provide leadership to all property personnel

• Maintain a calm demeanor in emergencies

• Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction and style

• Speak before an audience with confidence, using appropriate communication skills/style

• Demonstrate strong initiative and customer service orientation

• Establish and maintain a cooperative working atmosphere among staff

• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions

• Perform numerical and financial calculations

• Analyze and interpret various types of data to draw conclusions and solve problems

• Demonstrate proficiency in Microsoft Office software

• Ability to work outdoors part of the time
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
• Ability to lift up to 25lbs
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Transfer properties and work overtime as business needs deem appropriate

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.