Operations Manager - ADM Security Solutions

ADM Security Solutions is the brand name for Admiral Security Services' operations in Texas. Admiral/ADM is the 9th largest security guard company in the U.S.A. We are a private woman-owned family business. We are one of the fastest-growing 100% American-owned security services companies. Visit www.admiralsecurity.com to learn more.

Benefits: Competitive salary plus commission, company car, 401k, medical and dental insurance, the opportunity for advancement, tuition reimbursement, paid training, paid membership for professional associations (i.e., ASIS International), and the company pays for testing fees for professional certifications (CPP, PSP, APP, CSSM, AEM, CEM)

Bonus: Discretionary bonus. Factors include growth in revenue, hours, net profit, and meeting company goals.

$3,000.00 Signing Bonus

Reports to: Divisional Vice President, Texas

Position Overview: The Regional Operations Manager position is responsible for managing all aspects of their business unit in the Austin metro region (Texas) including client relations, employee engagement, account and employee performance management, community outreach, employee development, business development, and financial management.

Job Type: Full-time

Ability to commute/relocate: Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

• Act as the primary liaison between ADM and client representatives and ADM employees.
• Must ensure a proactive approach to managing accounts.
• Ensure contract deliverables are successfully met.
• Develop, challenge, and motivate site-level Leadership teams to achieve optimum results.
• Manage financial performance of the region including determining trends and areas for improvement; communicating results and implementing the necessary measures to address deficiencies and ensure profitability. Manage overtime and direct labor to ensure results are acceptable to the company, control unbudgeted costs including avoidable losses, and ensure maximum account retention.
• Maximize employee retention by ensuring open communications, prompt responses to concerns, proper training and support of site leaders and officers, providing appropriate mentorship and guidance, ensuring opportunities for advancement, and maintaining a culture of mutual respect.
• Ensure employees at all levels are trained in accordance with company standards, contract requirements, and licensing authority requirements.
• Ensure employees at all levels maintain active security-related licenses and renew their licenses in accordance with the jurisdictional authority.
• Address disciplinary problems in accordance with company policy and procedures. Must work with HR to provide prompt notification of complaints of discrimination, sexual harassment, or unfair labor practices.
• Build and sustain productive relationships with the corporate team, division team, field employees, clients, vendors/suppliers, corporate partners, and community organizations.
• Ensure post orders and related administrative documents are properly created, maintained, and updated in accordance with company requirements.
• Ensure proper use, and maintenance of all equipment used at job sites (keys/key cards, cell phones, radios, wands, etc.).
• Ensure prompt and accurate completion of payroll.
• Submit required reports.
• Conduct weekly face-to-face meetings with clients and employees at an interval determined by the company.
• Ensure prompt communications with clients.
• Conduct periodic after-hours quality management site visits.
• Complete personnel action forms and other administrative tasks.
• Implement the quality assurance program for their region/portfolio including the effective utilization and management of the company’s enhanced operations engagement initiatives.
• Ensure adherence to the company’s safety and risk management program, procedures, and policies.
• Establish professional relationships with local law enforcement in each area where their job sites are located.
• Stay abreast of industry trends and provide company-approved value-added services as qualified to clients.
• Lead business development including developing a sales pipeline, engaging with prospective clients, working with the Division President and corporate to prepare proposals and pricing, promoting the brand and increasing brand awareness in their market, and successfully meeting sales goals as defined by the company.
• Other duties as assigned.

• 5+ years of experience managing security operations preferred.
• Must be flexible as the position is on call 24 hours a day, seven days a week.
• Successfully complete all required training.
• In accordance with applicable laws, Criminal background records check, motor vehicle records check and drug test are required.
• Exceptional customer service skills
• Excellent organizational skills
• Must be proficient with Microsoft Outlook, Word, and Excel and be able to operate and maintain company-required software programs.
• Good business and financial acumen.
• Strong analytical, communication, and organizational skills.
• Attention to detail.
• Ability to remain positive, lead, and embrace change.
• Thrive in a fast-paced, dynamic, public-facing environment.
• H.S. Diploma/GED. College degree preferred.

Subject to change at the company’s sole discretion

Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V