Operations Manager - MainStreet Family Urgent Care

MainStreet Family Care is a company on a roll! We have built and opened over 50 clinics across the southeast. Boom! We are gearing up to grow even faster through additional de novo clinics both under our KidsStreet and MainStreet branding.

MainStreet Website

We are growing fast, so there is lots of opportunity for professional growth and tons of experience!

What you will do: You will manage our provider schedulers, which is centralized at the corporate level, and will drive and complete special operations projects. You will drive special projects from start to finish, working with company subject matter experts in the company and executive leadership to ensure a quality product. Before you know it, you’ll be a subject matter expert yourself! You will be able to design operations needs in a way that liaisons well with other departments, such as finance, software development, and new clinic development.

MainStreet is a rapidly growing startup, and things move fast! You will be part of the operations team and report to the VP of Operations. You will help us analyzing, streamlining, and optimizing operations. You will help us standardize and systemize these operational flows, so they are always up to date and the entire company is aware of changes, working with other key players of the organization. You will ensure projects keep to their deadlines and deliverables are even more impressive than requested. As you grow in your role, you may take on management and leadership duties. We are growing fast, and the sky is the limit.

About You

Do you thrive on challenges and a fast-paced work environment? Do you take pride in your discipline, attention to detail, and efficiency… but also your ability to influence others to success? Do you like building systems that work AND putting the right people in place to use them? Does the idea of optimizing operations to deliver exceptional customer service in markets that need care excite you?

Because you rock, you can succeed at lots of stuff!! You think of yourself as the end of the line. You take ownership and pride in your work. You were the person leading group projects and ensuring the team got an A+. When there’s a new or unexpected opportunity or problem, you find a way to take advantage of it. If you don’t know something, you find the answer. We are a fast-growing, fun company with lots of opportunity, and with that comes the need for everyone to put on any hat at any time. You look forward to handling an infinite variety of challenges and mastering new skills.

Your Characteristics

• You need to be the BOMB!
• You must be tireless, relentless, and driven. You take pride in your persistence.
• You are very familiar with excel and its capabilities. You can manipulate and synthesize reports to organize data in the best way and to illustrate recommendations based on data. You like looking for answers in data.
• You constantly seek ways to make processes scalable and as efficient as possible.
• You have experience managing projects from start to finish and can organize the steps needed to get to success.
• You must have ironclad values.
• You think about operational problems in the shower; while on vacation, you read business books.
• You need to be resourceful. You have never seen an obstacle you could not get over or a problem you could not solve. You get things done. Period.
• You are skilled at creating process maps and recognizing ambiguity or holes for the end user.
• You are incredible at writing really good directions. Recipes, travel, how to write a macro, you name it!
• You are ultra-organized.
• You love to set up systems and then improve them. Constantly.
• You believe in checklists and standardization.
• You are resilient. You can hear feedback, deal with difficult situations, and adjust as necessary, but you always do what you think is best.
• You need to be good to go with the fact that we are open 7 days a week for extended hours. That means questions and issues can come up during the weekends and after normal business hours.

Travel

• This position will require some initial overnight training in Andalusia, Alabama.
• Our clinics are spread out, you may need to be ready to travel - during the day or with occasional overnight travel - when necessary. When we open a new clinic or integrate an acquisition you maybe called on for extended time at the new clinic or acquired clinics. We reimburse mileage and cover hotel costs.

More About You

1. You are the BOMB! (Just making sure you got that :)

2. Relationship Building - If you’re shy and/or don’t love people, this job isn’t for you. If you enjoy turning strangers into friends, growing and fostering relationships, and being involved in your community, you’ll excel.

3. Disciplined - You are systematic about everything. Once you have a play that works, you stick to it. You are even systematic about changing it. One change at a time, with patience and persistence, you drive incremental improvement in every aspect of your life.

4. Time Management - You must be able to manage your time wisely and be willing to put in as many hours per week as needed. This is not a job for someone who simply wants to punch a time clock and earn a paycheck. It is a job for someone who wants to own their position and grow the business and themselves.

5. Self-Starter - If you need someone continually telling you what to do, this position isn’t for you. If, after completing and reviewing a plan, you’re the type of person who can run with it and find new and even better ways of doing things on your own, you’ll thrive.

6. Organized - If you’re not organized, this position isn’t for you. If you enjoy having many irons in the fire at one time and thrive on managing them and your time effectively, you’ll do well!

7. Have an Entrepreneurial Spirit - If you’re looking to just earn a paycheck, this job isn’t for you. If you’re ready to take ownership of the company and have a burning desire to grow the business and put in the hours it takes to successfully build a business, you’ll thrive. This often means working on things at home, working evenings and Saturdays, and working more than a traditional “40 hours per week”.

8. Iron Clad Ethics - If you don’t have a do-the-right-thing, every time, all the time, approach, our company is not for you.

BOOOM!!