Operations Manager - Business Process Outsourcing - IST Management Services

This is a fantastic opportunity to apply your knowledge of facilities management and business services as Operations Manager with IST Management. Lead and develop multiple teams of business support professionals at client sites throughout the in the Boston, Massachusetts area. Take ownership of client communication and relationships, including off-site at networking and entertainment functions. Follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Ideal candidates will enjoy variety in their work and leading others to succeed. Candidates must have at least 3 years' experience managing facilities management or business/office services operations including mail, prior experience managing sites for multiple customers, and must have experience leading a team of 10 or more. Prior experience leading mailroom operations in a legal environment is highly preferred.

Schedule and Location

The Operations Manager role is a full time, salaried position, operating Monday - Friday during regular business hours. The Operations Manager will travel to and visit each of their 4-10 client sites in the greater in the Boston area every 1-2 weeks, and will perform other related work remotely.

The Operations Manager must be flexible for coverage on-site as needed, as well as for networking and entertainment functions with employees and clients' off-site - including occasional evenings and weekends. The Operations Manager must have access to reliable transportation, including to sites not along public transportation routes. 

Compensation

While the compensation for this position is dependent upon the candidate’s experience and qualifications, the approximate salary for this position will be $110,000.00 - $120,000.00+

IST Management offers full benefits options, including medical insurance, dental, vision, short and long term disability, life, 401K, paid time off, and bonus incentives. 

About Us

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services - processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Visit istmanagement.com for more info on us!

The Operations Manager will lead and develop multiple teams of business support professionals at client sites throughout the in the Boston area, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Other duties include:

• Traveling to 4-10 client sites in the greater Boston area every 1-2 weeks
• Partner with corporate support teams to continue IST Management's sustained growth; attend appointments with sales representatives; work with corporate recruiting team and site leadership to manage the recruiting process on site and off - including training and retention
• Maintain effective written and oral communications with clients, employees, and leadership; reporting 
• Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work, including: facilities services, mailroom and copy center services, corporate hospitality, janitorial and cleaning services, event planning and execution, vendor management, and more
• Manage renewals and contract amendments working directly with clients; budget and expense control
• Maximize productivity through efficient use of standard operating procedures and development/implementation of new best practices 
• May be required to assist in implementing new site start-ups outside of home state; may be required to travel to other locations outside of home state to manage sites on occasion
• Cross training for other functions; tasks as assigned

Candidates must have at least 3 years' experience managing facilities management or business/office services operations, prior experience managing sites for multiple customers, and must have experience leading a team of 10 or more. Prior experience leading mailroom operations in a legal environment is highly preferred. Other qualifications include:

• Computer savvy and digital literacy - including advanced knowledge of Microsoft Office suite
• Excellent communication skills, verbal and written
• Knowledge of supervisory techniques to manage, motivate and train employees; must have ability to multi-task, manage multiple accounts, and establish priorities
• Must have attention to detail and ability to critically think through and resolve problems
• A valid driver’s license and/or access to reliable transportation, including to sites not along public transportation routes
• Ability to lift up to 55 pounds; standing for long periods of time; significant walking
• High school diploma or GED equivalent is required

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.