Operations Manager - Confidential Company

The National Board of Examiners in Optometry (NBEO) is seeking an Operations Manager to assist the organization.

Founded in 1951, the National Board of Examiners in Optometry is an independent, non-governmental, non-profit whose examinations are universally accepted for optometric licensure in the United States and internationally. NBEO’s mission is to serve the public and the profession of Optometry by developing, administering, scoring, and reporting results of valid examinations that assess competence. NBEO has a full-time staff of 18 and utilizes over 100 optometrists as subject matter experts nationwide in support of its examination programs. NBEO is one of the few national boards in any profession with a repertoire of exams that include computer-based tests, an advanced competence exam, and clinical skills test using standardized patients at the National Center of Clinical Testing in Optometry. We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

This role is a full-time, onsite position based in Charlotte, NC.

Reporting to the Executive Director, the Operations Manager will oversee the day-to-day activities of NBEO, ensuring the organization is managed and performing efficiently and effectively.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•Establishes quantitative and qualitative metrics, guidelines, and standards by which NBEO’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

•Develops and builds strategic business plan.

•Creates internal and external reports as needed.

•Reviews, analyzes, and evaluates business procedures.

•Implements policies and procedures that will improve day-to-day operations.

•Provides analysis regarding space optimization, facilities expansion, and future space/location initiatives.

•Works cross functionally across NBEO team.

•Works with external vendors and assists with negotiating agreements.

•Creates and maintains NBEO operations manual.

•Ensures work environments are adequate and safe.

•Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of projects to achieve financial objectives.

•Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale.

•Improves service and satisfaction through policy and procedural changes.

•Leads coordination and integration of efforts among teams to produce smoother workflow and more cost-effective business processes.

•Projects a positive image of the organization to employees, vendors, industry, and community.

•Performs other related duties as directed by Executive Director.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.

•Superior verbal and written communication and interpersonal skills.

•Superior managerial and diplomacy skills.

•Extremely proficient in Microsoft Office Suite or related software and QuickBooks Accounting software.

•Excellent organizational skills and attention to detail.

•Excellent analytical, decision-making, and problem-solving skills.

Supervisory Responsibilities:

Communications Specialist

Qualifications:

•Education: Bachelor’s Degree required; MBA of equivalent degree preferred

•Experience: At least three-five years of experience is desired.

Employment contingent upon successful completion of background investigation. Pre-employment drug screening is required. To support the health and safety of NBEO employees and optometry candidates, NBEO requires employees to be fully vaccinated against COVID-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practice.

Applicants should send their resume and cover letter to marla.doddo@optometry.org.