Operations Manager - Oregon Generators
Clackamas, OR
About the Job
Operations Manager
A Residential Electrical service company is currently looking for an Operations Manager to play an integral part in the company's growth and success! Qualified candidates will be a thoughtful leader, confident decision-maker and passionate about helping our people develop while ensuring we are exceeding our client's expectation.
Pay: $120-125K/yr + Bonuses
Benefits: Medical, Dental, Vision insurance, 1 hour of sick time per 40 hours worked, Paid holidays, 1 week vacation, 401(k) w/ match up to 4%
Duties & Responsibilities:
- Oversee expenses, including labor costs, inventory, and fleet.
- Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.
- Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
- Conduct incident investigations and implement corrective actions when necessary.
- Evaluate work and personnel schedules to ensure customers' needs are covered, technicians are not overburdened, and to achieve maximum growth potential.
- Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
- Maintain compliance of licensing, codes, and permits.
- Manage and develop service staff to include recruiting, hiring, performance management, discipline, and termination.
- Manage to performance metrics scorecard.
- Provide feedback, coaching, and ongoing technical and communication training to increase performance.
- Conduct weekly meetings and direct work assignments to maximize production.
- Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dispatch, arrival, and completion times.
- Manage to performance metric scorecard.
- Review customer satisfaction/issues daily and resolve any issues same day
Requirements:
- 5+ years in prior managerial role
- Demonstrated core leadership skills
- Ability to motivate and encourage others
- Strong communication skills
- Financial understanding
- Reliable and self-motivated
- Excellent customer service skills with the desire to exceed customer expectations.
- Proficient using Microsoft Office, Excel, PowerPoint, and Outlook
- Ability to create/direct sound business strategy and adhere to plan
- Ability to confront issues head on with tact and diplomacy
Source : Oregon Generators