Operations Manager - Integrated Power Services

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you’ll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy.

At IPS, you’ll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations: 

The Operations Manager is responsible for driving continuous improvement and Customer satisfaction by managing the deployment of the operational framework at IPS. Lead and/or support Continuous Improvement Process Solution (CIPS), including customer satisfaction, quality, safety, productivity and employee relations in an Electric Motor and Generator repair facility. The Operations Manager will be responsible for the management of supervisors, Leads, technicians, equipment, and materials to achieve both daily and long-term production goals. This is a highly visible, high-impact position where a successful candidate will have the opportunity to play a decisive role in the future success and growth of the organization. Responsibilities include:

• Provide leadership, guidance, and performance management to build a world class team in safety, engineering, quality, customer service, teamwork and entrepreneurial spirit.
• Achieve financial targets in the service center Annual operating plan (AOP) through management of repair job margin.
• Ensure proper procedures and standards are in place and to conform to customer requirements, such as inspections, data collection, and delivery of materials, are being met and IPS Standard of Work (SOW) requirements.
• Develop and monitor monthly priority list to meet customer delivery requirements and monthly financial goals.
• Assist with developing work plans, operations scheduling, expediting material and time estimates to the work operation.
• Direct hourly workers to work safely and actively participate in all site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspection activities.
• Enforce accountability at all levels with consistent record-keeping and training.
• Maintain overall training plan and required certifications for hourly employees.
• Plan, direct, and coordinate hourly labor requirements on the shop floor to support the incoming tear downs, inspections, and production repair jobs.
• Responsible for staffing of hourly workforce, and management of personnel in such areas as time logging, job performance to work plans, and overtime tracking/authorization.
• Lead the effort to improve key Customer Facing Metrics: (Quality, Time to Quote, Approval to Ship, and Ship to Invoice) as well as Key IPS Metrics: (Safety, Margin Performance vs. Work Plans, Labor Utilization, Direct and Indirect Costs).
• Be a strategic problem solver with a strong passion to drive growth across our company.

Qualifications and Competencies: 

• Technical background with electrical and/or mechanical products (REQUIRED)
• Bachelor’s degree in Engineering or Operations with Industrial supervisory experience in a related field.
• 10 or more years of work experience, including fast-paced supervisory experience in a service and manufacturing environment.
• Comprehensive knowledge of motor and pump repair services including machining, electrical testing and assembling processes.
• Experience using an operation system production and materials control systems.
• Strong understanding of continuous improvement, lean manufacturing concepts, and production schedules. Driving change in operations for efficiency.
• Proficient in the use of computers and office equipment, MS Office and IPS business systems
• Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, compile, and present business reports/correspondence, and present information clearly.
• Interpersonal and supervisory skills, such as emotional competency, coaching, providing feedback, and evaluating performance of subordinates, and the ability to coach and motivate employees.
• Excellent analytical and reasoning ability for solving problems and good judgment for decision-making.
• Capable of planning and organizing work and processes; ability to self-direct multiple projects and meet deadlines.
• 7 or more years of customer service experience in an industrial environment or equivalent education preferred.
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers.
• Critical attention to detail
• Excellent communication skills, both oral and written.
• Ability to understand, perform and retain various job-related training.

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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