Operations Manager - ESL - Eurofins
Santa Clara, CA
About the Job
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description
Location:
- Santa Clara, Union City, and West Coast
- Responsible for organization, implementation, execution, and documentation of all ESL California orders. Daily communication with direct line manager to solution and allocate resources across all aspects of the business unit.
- Manage Team-up calander with weekly updates provided to supervisor on test status
- Manage workflow utilizing test cells, engineering, and technican based resources to achieve monthly net sales budget expections.
- Contribute as senior level engineer to monthly project deliverables and overall Net Sales budget of the group (minimum $60k invoiced on a monthly basis)
- Ensure all testing is operating within the required parameters, data is being recorded, and inspection/support are organized throughout the duration of each project.
- Manage and maintain ESL order process from METrak entry through customer report deliverable
- Manage periodic project status/schedule updates to customers for open projects through lifecycle of project.
- Notify customers promptly upon schedule adjustments or deviations to any previously discussed project planning.
- Maintain organized project reviews weekly through completion of project testing, reports, and billing.
- Ensure customer equipment is picked up or shipped back to customer at completion of project testing and/or reporting.
- Facilitate, participate, and contribute in team meetings.
- Stay current on new services, procedures, and product offerings, by attending departmental meetings and trainings.
- Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
- Coordinate and attend customer meetings as requested, including customer lunch off sites and customer lunch meetings.
- Maintain weekly lab 6S initiatives - lab ready for customer or upper management walk-though at any time
- Answer customer sales/project inquiries promptly per MET customer service expectations.
- Initiate and respond to calls and email from customers promptly per customer service expectations.
- Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
- Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).
- Communicate/report significant negative and/or positive feedback to Sales Management, Lab Management, and Customer Experience Management so improvements or recognition can be addressed.
- Support direct line manager in identifying, interviewing, and integrating new FTE's within the business unit.
- Maintain & update the following database(s):
- METrak
- Ensure all projects are being updated on a task by task basis
- Ensure all completed tasks/projects are promptly marked RFB for weekly invoicing events
- Document all project changes via PCA documentation
- Conduct weekly project reviews to ensure all MET projects are organized and contain key deliverables for report executions: set-up photographs, test data, equipment lists, and test data sheets (as applicable) <
- METrak
Source : Eurofins