Operations Manager - Facilities - Lugano

About You 

You are an experienced Facilities Manager who has a proven professional history of overseeing and managing all aspects of facilities retail operations for a luxury jewelry company. You are eager to play a crucial role in maintaining the high standards of our high-jewelry salons, ensuring that all locations are operationally efficient and provide an exceptional environment for both customers and employees.

Your deep experience coordinating maintenance activities, managing vendor relationships, and implementing operational processes has prepared you to support all Lugano salons and be the main point of contact for the Real Estate Development department during new location openings. You are excited to regularly travel to Lugano locations to conduct inspections and ensure compliance with company standards.

Does this sound like you? If so, apply today and let's start the conversation!

What You Will Do

• Workplace Operations
  • Manage operations for multi-site retail locations (domestic & international) remotely from Lugano's Newport Beach, CA headquarters.
  • Work with Salon Operations teams to ensure they are clean, well-maintained, and operating efficiently.
  • Develop and implement maintenance schedules for all locations, including preventive maintenance and repairs.
  • Build processes, supervise and coordinate with salon Ops. team the work of maintenance staff and external contractors.
  • Oversee the workplace inbox, ensuring that requests/issues are addressed in a timely manner. Be the first to react and resolve time pressing issues.
  • Create and send out recurring reports regarding workplace requests/issues.
  • Research resolutions and coordinate with other team members (ie. Real Estate Dev Team).
  • Conduct ongoing salon inspecting, send report to stakeholders, resolve issues uncovered, and update stakeholders during process and upon completion.
  • Track expenses and provide regular reports on facilities spending.
    
    
• Salon (Retail) Operations Management
  • Support the Real Estate Dev Team on all new locations after opening and provide on-going operations management.
  • Facilitate the proper handoff from development team to Operations team.
  • Oversee the project roadmap/task list of new locations, ensuring that information is accurate and up to date.
  • Lead regular meetings to ensure all teams are aligned and interdependent tasks and needs are communicated.
  • Travel to and set up location with all supplies and workplace needs in accordance with company standards.
    
    
• Vendor Management
  • Coordinate resolutions with vendors and locations, requesting quotes, scheduling appointments, submitting invoices, and following up upon work completion.
  • Manage relationships with vendors and service providers, including negotiating contracts and ensuring quality service delivery.
  • Oversee procurement of maintenance supplies, equipment, and services.
  • Research, acquire quotes and approvals for services necessary to salon operations including Florist, Daily cleaners, Window cleaners, Wine & spirits vendor.
  • Schedule initial services, manage accounts, and provide training/info to salon team.

What You Bring

• Proven professional experience as a Facility Operations Manager or in a similar role, preferably in a retail or luxury environment.
• Excellent organizational and project management skills.
• Strong negotiation and vendor management abilities.
• Aptitude to work independently and collaboratively with the ability to manage multiple priorities.
• Proactive and clear communication and interpersonal skills.
• Understanding and ability to be available to respond quickly to emergencies and provide after-hours support as needed.
• Experience managing facilities for multiple locations, retail is preferred.
• Knowledge and understanding of luxury retail operations and customer expectations.

Pay Transparency 

The targeted annual base compensation is $90,000 (plus an annual bonus). The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Our Work Environment 

Our workplace is clean, orderly, appropriately lighted, and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered medium: office work, occasionally lifting up to 51 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment.