Operations Manager - ImageFIRST Healthcare Laundry Specialists

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Schedule: Monday - Friday (8:00am - 5:00pm)

Compensation: Annual salary (based on experience) + yearly bonus based on KPIs

RESPONSIBILITIES: 

• Hire, train and develop departmental support staff
• Manage all operational aspects of the production facility
• Execute business plan and communicate objectives to support staff
• Ensure superior performance in all associate and customer satisfaction areas
• Responsible for company training and certification in all compliance areas 
• Establish quality assurance criteria for operation aspects of business
• Manage all departmental productivity and performance expectations 
• Accurately report, define and action market changes 
• Promote safety, security and self-development 
• Manage equipment preventative maintenance
• Manage Production Reporting
• Supply Chain/Vendor Management
• Support an empowered, self-directed team concept

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent experience 
• Strong organizational, development, and presentation skills  
• Ability to work independently  
• Excellent leadership, interpersonal, motivational, and customer service skills  
• Detail-oriented with excellent follow up, creativity, problem solving, conflict management, organizational, written and oral communication skills  
• Understanding of report and performance tracking mechanisms a plus 
• Proficient with MS Office, general PC applications, Excel a plus 
• Lean Six Sigma experience a plus  

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do  

Benefits:

• Weekly pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Referral Program
• Tuition Reimbursement
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

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