Operations Manager/General Manager - Cache Valley Counseling

Who We Are Looking for: 

Do you want to be in a role, Where you are at the forefront of driving change from your role, Working closely with the CEO to support a team and help both the business  & people inside it flourish? This means as an Operations Manager, you will be wearing multiple hats, and need to be comfortable multi tasking working with several departments and  leadership... If that sounds like you then we here at CVC want to talk with you! 

Are you comfortable leading a team and initiating changes when needed?  Are you a self-starter and a team player? Is being “organized” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? 

Can you communicate effectively with people from all different backgrounds – both written and verbal? Can you anticipate other people's needs because you show up for work knowing that the smallest details always make the difference? 

Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning and growing? If so, you could be just the person we are looking for to lead our team. 

About Us 

Cache Valley Counseling (CVC) was established in 2017.  In 7 years, we have grown from a one-person show to currently employing 15 people at our clinic in Cache Valley. 

The founder of the company – is a practicing Marriage and Family therapist with particular expertise in couples counseling. Chelsea has grown the clinic from zero to over seven figures in revenue and we’ve experienced rapid growth over these past few years to get from zero to where we are today. Much of that growth has happened because of the incredible team and culture that has been created at Cache Valley Counseling.  These people have created a place where staff love to come to work to learn and grow – and a place that our patients look forward to coming back to time and time again. 

www.cvcounselingservices.com is the website of our clinic for your inspection. 

We now have a huge client database in the 5,000’s and we’re looking to add value to our service by bringing in a person to help us manage the most important roles in our clinic, while collaborating with our Clinical Director. As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our clients that goes way beyond what is offered by most counseling facilities. The right person will have extensive experience working in a customer-facing environment and a long track record of dealing with customers, managing team members, and leading both groups to success. 

Core Values:

We take them very seriously and they are expected to become a part of everyone at Cache Valley Counseling.  They are the metrics used to guide every clinical, personal, and business decision made at CVC:

• Client-Centered
• Safe Experience Every Time
• Experience Matters More Than Things
• Empathy. Respect. Integrity.
• Continuous Improvement
• Learn. Grow. Succeed
• Live With Passion
• Vision

The Role: 

At Cache Valley Counseling, we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will have in-depth knowledge of human resources, customer service, and clinic management, and be able to develop and maintain an environment of trust and accountability within the operations team and clinical staff. This role will be instrumental in driving efficiency, productivity, and overall business growth in cooperation with other departments. 

You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our clients, answering the phone, converting inquiries into paying clients and ensuring that all of our clients are looked after and made to feel welcomed whenever they enter our world. 

Ultimately, your job is to help facilitate coordination between departments and making sure that communication and expectations are clear both with clients and with employees. 

The Tasks: 

• Lead, motivate and support a team within a time-sensitive and demanding environment, including developing reports and implementing problem resolution. 
• Manage data collection for updating of metrics to achieve productivity targets and analyze key performance indicators (KPIs), eliminate errors and deliver excellent customer service. 
• Oversee office operations including clinician schedules, client payments and accounts, and office inventory. 
• Guide front office staff in handling client objections with payments, scheduling, and other conflicts that may arise. Ensuring that clients understand company policies and financial obligations and are prepared and excited to attend sessions.
• Work closely with the Owner (Chelsea) and CEO (Brett) to carry out the forward-looking vision of Cache Valley Counseling.
• Ensure clear communication and reduce friction between all departments (marketing, sales, operations) to carry out yearly, quarterly, and monthly goals.
• Manage a proficient HR system (staff schedules, time-off requests, onboarding/offboarding staff, accountability, etc). 

Skills/Competencies Needed: 

• Bachelor’s degree (or equivalent) in operations management, business administration, healthcare management or related field
• Working knowledge of Google Suite, and familiarity with electronic medical records systems
• Intuitive IT skills to enable understanding and use of database program
• Basic understanding of  HR and staff management principles, including recruiting, hiring, training, and regularly evaluating employees. 

What we will do for you: 

• Provide you with ongoing training and support 

• Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very friendly customers 

• Opportunity to develop and grow in a team that is value-driven and strongly encourages personality-based service 

• Competitive pay with an opportunity to earn even more as we grow as a result of your impact 

Compensation/Salary: 50,000-60,000 Annual Salary DOE

Hours: Full-Time 

Location: 525 W 465 N Ste 130, Providence, UT 84332

To Apply: 

If you are interested in exploring this position, please complete the following and email to megan@cvcounselingservices.com 

• Resume/CV
• A letter addressing the following questions

1.  What is your primary motivation for seeking this opportunity

2.  How you have lead in a team environment

3.  Reflect on 3 of the Core Values and answer the following questions about each

a.  Why this value is important in your life

b.  How have you participated in this value within the last few months

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