Operations Manager (GMP facility) - Langham Logistics

The Operations Manager will lead operations of the warehouse and distribution life science facility and act as the primary face to the customer. This position defines the work environment, sets goals and standards, and ensures compliance with Langham Life Sciences Logistics and client standards.  This position manages Warehouse supervisory personnel supporting the operations and is accountable for all operational, financial, and customer satisfaction performance of the operations.

The Operations Manager contributes to meeting Langham's revenue goals around temperature (temp) controlled warehousing with exceptional customer service, quality, process improvement, and profitability by meeting individual revenue goals through business development efforts. 

The Operations Manager will work directly with the Sr. Operations Manager to further identify methods of process improvement and supporting LEAN activities.

Key Outcome Expected 

Oversees Productivity Indicators

• Provide leadership to Inbound and Outbound operations of the facility. Manage all metrics and other benchmark measures to track performance.
• Manage operational strategy to achieve financial, quality and supply performance according to defined customer expectation targets.
• Work with Sr. Operations Manager to identify areas of process improvement for greater efficiency and productivity.
• Ensure work is performed by team members in accordance with all Langham policies and procedures.
• Ensure departmental adherence to budget and budgetary restraints, ability to manage budgets.
• Display adherence to all security guidelines as mandated by the TSA, Homeland Security, and various customers.
• Determines prioritization of work to support the client's forecasts/order volumes.

Maintains Customer Expectations

• Serves as the point of contact for client requests and represents Langham Logistics at customer meetings and quarterly business reviews to provide information and updates on productivity and performance of the operations.
• Responsible for managing daily and weekly calls/reports to the customer
• Continually monitor KPIs of Inbound and Outbound operations and adjust priorities and resource allocation accordingly to fulfil customer supply chain demands.
• Facilitates exceptional response to routine and non-routine client requests for data, fulfilment, reporting, customer service support, problem resolution/investigations, and other operational or quality initiatives.

Leads and Develops Others

• Manage, lead and coach supervisory personnel supporting the warehouse operations
• Ensure all warehouse supervisors are adequately and competently staffed to meet daily customer workflows and requirements.
• Ensures that direct and indirect reports have specific, documented career goals and detailed plans for achieving personal and professional growth.
• Establish and promote positive communication within Langham internal departments to increase collaboration and reduce inefficiencies.  
• Respond to e-mails and voice mails in a timely manner.

Critcial Skills and Knowledge 

• Demonstrated experience leading warehouse and distribution inbound and outbound operations in a temp-controlled environment 
• Demonstrated experience with operational customer support
• Demonstrated ability to read and interpret financial statements. Ability to analyze financial information, recognize trends, and make decisions. Can operate within a budget.
• Demonstrates effective verbal, written, and interpersonal skills.  Can effectively communicate with a variety of individuals with diverse backgrounds and roles (customers, carriers, vendors, employees).
• Able to prioritize, organize tasks and time, and follow up.  Performs responsibilities efficiently and timely.  Able to juggle multiple requests and meet multiple deadlines.
• Able to think logically and analytically in solving problems.

Education and Experience 

• B.S./B.A. in supply chain management, business or related discipline.
• 8-10 years of operations management experience in a warehousing, logistics/distribution, and/or
• supply chain environment. 
• Experience in temperature-controlled or regulated environment. 
• Dangerous Goods/Hazardous Materials Certification preferred.
• Certified Designated Representative (CDR) licensure is desired.

Physical Demands and Work Environment 

Must be able to work proficiently with ocmputer and oterh office equipment.  Travel as needed. Work is performed in an office and warehosue environments with varying temperatures throughout the facility.