Operations Manager - The Armstrong Company

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

The Operations Manager has the responsibility of managing local, long distance, and warehousing operations for The Armstrong Company.  This position will manage the day-to-day operations and report to the President.     

KEY RESPONSIBILITIES:

• Manage the overall operations of the company to ensure safety, quality, & profitability goals are exceeded.
• Oversee the planning, dispatch, and training of our contractors and crews to maximize revenue and provide excellent service to our customers.
• Oversee safety program to ensure compliance with all Federally Regulated DOT standards and exceed all enterprise safety goals. 
• Recruit talented new drivers and crew members to continually grow our fleet and improve our quality.
• On-call communications for over-the-road drivers.
• Oversee warehousing operations to ensure proper staffing levels and all OSHA standards are met.
• Implement and maintain warehousing systems, procedures, and standards to ensure all storage is accounted for and billed with accuracy and timeliness.
• Ensure that paperwork procedures are implemented for accurate and timely billing of all work performed.
• Lead weekly dock meetings or any other recurring training as mandated by Armstrong senior management. 
• Manage shop operations and vehicle maintenance to minimize overall costs and ensure compliance with all DOT standards.  Keep vehicle maintenance files in accordance with DOT standards. 
• Oversee the maintenance of building grounds and warehouses to ensure a clean, safe, and professional operating environment is maintained.
• Serve as the liaison for our contractors for all safety, financial, quality, or operational concerns. 
• Act in accordance with Armstrong DNA at all times, leading by example for our departments and crews.

MINIMUM QUALIFICATIONS:  

• Bachelor’s degree or equivalent industry experience.
• Two (2) to Five (5) years’ experience of Transportation/Warehousing experience. 
• Proven leadership and management skills.
• Knowledge of sales, operations, and customer service.
• Knowledge of operational and quality reporting systems and ability to analyze data.
• Proven communication, strategic thinking, and leadership skills.
• Strong problem-solving ability and analytical skills, including root cause analysis.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
• While performing the duties of this job, the employee is regularly required to talk and hear.  
• This position requires the ability to occasionally lift products and supplies, up to 75 pounds. 
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

 

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