Operations Manager - Shane Co.

Overview:

Your focus as our Operations Manager is to achieve results by working with and through others, championing company culture, and being thorough and precise. You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience. 

 

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 

 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 

 

The starting pay range for this role is $81,000-$92,000 per year, plus opportunities for bonuses.

Responsibilities:

As a member of the store leadership team, the Operations Manager has a shares responsibility to drive sales growth potential by ensuring all customers’ needs are met and by developing the office and shop teams. Daily responsibilities may include: 

• Administering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff. 
• Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. 
• Assisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff. 
• Building and maintaining all store schedules with final approval from the Store Manager. 
• Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations. 
• Monitoring and maintaining overall efficiency of office and shop operations. 
• Ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility 
• Working with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot. 
• Mastering all functionalities and processes in the shop, customer service department, and sales operations. 

 

No jewelry experience? No problem! The Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. 

 

Qualifications:

• A minimum of 2 years of experience managing, leading, developing, training, and/ or supervising others, along with a minimum of 1 year of sales or other customer service experience in a face-to-face environment is required. Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.
• Genuine enjoyment in working with people.
• Demonstrated ability to influence others in a trusting and cooperative manner.
• High performing and driven to achieve goals.
• Great listener… we need you to listen to each employee’s and each customer’s needs.
• Ability to maintain customer relationships in a changing sales environment.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Energetic team player.
• Must possess a high level of visual acuity and manual dexterity.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics:

Strong organizational skills and the ability to collaborate effectively in a fast-paced environment are important for a successful Operations Manager. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and thoughtful will help candidates succeed in this position, as will a genuine interest in developing others. 

Why Work for Shane Co.?:

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

 

Compensation and Recognition: we operate on a team-based model; no commission sales! We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

 

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

 

The starting pay range for this role is $81,000-$92,000 per year, plus opportunities for bonuses. The pay range describes the starting pay rate for most candidates for this role in the state of Washington, but does not describe the maximum potential for the pay in the role. The actual individual pay will be determined based on skills and qualifications for the role. The starting pay range for this same position may be lower or higher in other markets. 

Employer will not sponsor visa or work authorization.