Operations Manager| Mayo Civic Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

This is a managerial position responsible for the administration, planning, budgeting and direction for the operations of the Center including front and back of house services, event set-up, conversion, custodial services, and equipment inventory control.

 

Responsibilities:

• Manage all staff involved in housekeeping, conversion, technical services, and 24-hour facility security.
• Develop, maintain and manage operating procedures relating to housekeeping, technical service, and conversion.
• Develop preshow department staffing estimates of expense for the Event Manager and Accounting.
• Develop department budgetary data relating to 24-hour facility housekeeping, conversion, and technical services.
• Meet with Event Manager, F&B Manager, and/or Production Manager to coordinate operational requirements for all events.
• Review and recommend day-to-day operational policies and procedures for the Operations department.
• Research, review, and recommend equipment, materials, and supplies required for the Operations department.
• Perform other tasks as assigned by the General Manager.
• Supervisory Responsibilities: Under the supervision of the General Manager: manages subordinate supervisors and/or full-time facility workers who supervise part-time employees in Operations, IT, Conversion, and Housekeeping.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Minimum of 3-5 years of increasing responsibility in facility operations including housekeeping and conversion.
• High school diploma required. College degree preferred.
• Ability to work flexible schedules and demanding hours including nights, weekends, and holidays as required.
• Ability to coordinate multiple tasks and prioritize quickly.
• Excellent oral and written communications skills.
• Knowledge in determining and coordinating logistical needs for very large events, preferably in a large sports arena or event facility.
• Proficiency with general office PC applications
• Exceptional organizational skills with the ability to handle multiple, high priority projects with attention to detail.
• Applicants must be proactive self-starters able to work autonomously
• Demonstrated sound organizational, coordinating and personal interface skills. -Must be flexible with working nights, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.