Operations Manager MIT at SBM Management

The Operations Manager assists with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.    

Responsibilities:

• May develop work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes and monitors compliance.
• Performs Inspections and evaluation of establishment for program compliance, i.e. safety, quality, and service.
• Helps monitor inventories supplies and equipment.
• May be assigned special projects to manage
• Investigates and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Assists with implementation and execution of policies and goals.
• Inspects plant and evaluates use of space and facilities.
• Assists with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts.
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Assists with coordination of program specifications, requirements for proposals and contracts, and associated documents.
• Maintain a safe work environment for self and employees.
• Assists with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Reviews correspondence concerning contractors and responds as appropriate.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Assist with human resource concerns and issues.
• Some travel may be required for this position.

Qualifications:

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
• Knowledge of Microsoft Office and Computer Skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.
• Relocation required if local opportunity is not available

Compensation: $80,000 - $90,000 per year    

Shifts: Monday - Friday

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. 

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