Operations Manager MIT at SBM Management

Responsibilities:

• May develop work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes and monitors compliance.
• Performs Inspections and evaluation of establishment for program compliance, i.e. safety, quality, and service.
• Helps monitor inventories supplies and equipment.
• May be assigned special projects to manage
• Investigates and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Assists with implementation and execution of policies and goals.
• Inspects plant and evaluates use of space and facilities.
• Assists with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts.
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Assists with coordination of program specifications, requirements for proposals and contracts, and associated documents.
• Maintain a safe work environment for self and employees.
• Assists with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Reviews correspondence concerning contractors and responds as appropriate.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Assist with human resource concerns and issues.
• Some travel may be required for this position.

Qualifications:

• A.A. Degree required in Business Management, or a related field with 2+ years of experience; or equivalent combination of education and experience. 
• CPR/AED/First Aid certification a plus
• Bilingual a plus
• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• May be required to be forklift certified.
  
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
• Knowledge of Microsoft Office and Computer Skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.
• Active/Transferable DoD TS Clearance preferred