Operations Manager - Flow Control Group

Noblesville, IN, USA Req #698

Friday, June 7, 2024

Company: Flow Control Group

About Us:

Flow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process, and industrial automation sectors with 160 locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 70 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

FCG has completed more than 60 acquisitions since 2015 and today represents one of the largest and fastest-growing organizations in the industrial distribution and service provider space. FCG provides a unique atmosphere that facilitates high-level collaborations by connecting like-minded professionals through our technology groups and operating group networks.

Summary

Reporting directly to the Operating Group Vice-President, you will support the development and achievement of sales and service strategies, operating budgets, and marketing plans to grow the business and lead inside staff and operations. The role involves strategic planning, managing people, and improving processes.

Responsibilities

• Oversee the daily operations, managing all aspects of business processes
• Ensure that the highest level of customer service, support, and technical expertise for our customers is available consistent with all aspects of our position as the market leader.
• Develop and / or optimize business practices to improve performance, increase quality and ensure safe performance of our operations at the facility or in the field.
• Develop and execute operating strategies to drive growth for products and services.
• Develop annual sales budget, alongside the VP, in alignment with organizational strategic direction and the annual goals and objectives. Ensures that expenses are aligned to revenues.
• Set goals for team members, clearly communicate expectations, and monitor performance using the companywide systems such as performance management, talent management, etc.
• Drive environment of collaboration amongst sales team, customer service, finance, and service.
• Collaborate with sales to identify and unlock sales and profit opportunities.
• Manage and align service resources to match client needs while exceeding company objectives and goals.
• Develop employees' capabilities through challenging assignments and coaching.
• Promote the proper use of and oversee the deployment of tools such as Pricing, FSM/CRM and Flow 360 that will be used across all IFC brands.
• Partner with cross-functional support teams in improving proprietary business tools and systems.

• Demonstrated leadership capabilities and ability to build successful teams
• Excellent decision making and creative problem-solving skills
• Strong organizational and communication skills.
• Ability to prioritize, perform under pressure and resolve conflicts
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Minimum 5 years leading, developing, and coaching outside and inside sales teams with a deep understanding of distribution and its value proposition to the market
• Proven track record of hiring and building high-performance sales teams and establishing enduring relationships with customers and key suppliers to increase market share while increasing profitability
• Strong entrepreneurial spirit with an established contacts' network
• Experience in both high-volume transaction selling as well as longer cycle solution selling
• Proficient computer and technical skills including working knowledge of CRM software solutions

This position has direct supervisory responsibilities for inside and operational teams.

#flowcontrolgroup

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Other details

• Pay Type Salary