Operations Manager of Medical Collections - Expedient Staffing Solutions

Compensation Package:

- Competitive base salary

- Potential bonuses starting at $1,000 per month

- Health, dental, and vision insurance

- Term life insurance

- 401(k) plan with company match

- Additional benefits

General Purpose of the Job:

As the Operations Manager of Medical Collections, you will lead a team of approximately 100 collectors and 6 team leaders in our call center. Your role will involve overseeing daily operations, including training, quality assurance, goal setting, and performance management. This position offers an excellent opportunity for professional growth and advancement.

Key Responsibilities:

- Manage daily operations of the medical collections team.

- Provide training and quality assurance to ensure optimal performance.

- Set goals and manage performance metrics.

- Supervise and support a team of collectors and team leaders.

Key Requirements:

To be considered for this position, you must have:

- Proven expertise in debt collection techniques and negotiation skills.

- Strong leadership experience in operations, preferably in a call center environment related to medical collections, healthcare, or accounts receivables.

- A deep understanding of hospital revenue cycle management practices.

- Proficiency in relevant laws and regulations, including HIPAA, FDCPA, and FCRA.

- Excellent organizational skills with the ability to multitask and prioritize effectively.

- Demonstrated experience in team leadership with a talent for motivating and coaching staff to achieve optimal performance.

- Strong customer service orientation, with a focus on delivering excellence in client satisfaction.

- Outstanding management and leadership capabilities, coupled with effective delegation skills.

- Excellent communication skills, both verbal and written, with proficiency in a Windows environment.